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Hunt Casino Complaint of Delayed Withdrawal

Thank you for all your help.

I am contacting you to discuss with you a claim regarding a delayed withdrawal at Hunt Casino.

I submitted a withdrawal request to Hunt Casino on August 30, 2024.

However, after about two months, the withdrawal has still not been completed.

The casino continues to delay my withdrawal, citing "security checks" and "provider checks" as reasons for the delay, but no concrete solution or timeline has been provided, and the explanation has been vague.

We have contacted support several times, but each time the same answers are repeated, and we have not been able to resolve the problem. We are very troubled by this situation and would appreciate your advice on how we should handle this situation in the future.

Thank you in advance.

Dear osushi, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without a bonus? 

Could you kindly specify what types of games you played? Were they slots, live casino games, or did you make only bets on sports?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Have you ever been successful in making a withdrawal?

→Yes.

Can you please confirm that you have passed KYC verification?

→KYC is not required here.

Did you save your winnings with or without a bonus?

I used the bonus.

Can you tell us what kind of games you played? Slots, live casino games or did you only bet on sports?

→ I played at the live casino. I contacted support to ask about the rules, etc., and confirmed that there were no problems before playing.

これまでに引き出しに成功したことはありますか?

→はい。

KYC 検証に合格したことを確認していただけますか?

→ここはkycは不要です。

ボーナスあり、またはボーナスなしで賞金を貯めましたか?

→ボーナスを利用しました。

どのような種類のゲームをプレイしたか教えていただけますか? スロット、ライブカジノゲーム、それともスポーツにのみ賭けたのでしょうか?

→ライブカジノでプレイしました。ルールなどはサポートに問い合わせ、問題ないと確認してからプレイしました。

Thank you for your replies. Could you please send me the link to the bonus you activated and played with? Alternatively, you may post here screenshots of the bonus offer along with its specific terms and conditions.

Moreover, kindly forward all the communication between you and customer support that could be relevant to the investigation of your case to my email address at veronika.l@casino.guru.

Thank you very much, osushi, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you osushi for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Hunt Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter