Hyperino Casino - Игрок жалуется, что она ничего не выиграла.

So, I find the advertising very funny with the Hypermann😂, but if I deposit 1180 euros a week and not a single cent profit comes back, if somehow a free spin comes, pays ned, I would ask if this online casino is kidding , or deduction or what🤔🤔🤔🤔🖕🖕🖕 ?????

Also, die Werbung finde ich sehr lustig mit der Hypermann😂, aber wenn ich ein Woche 1180 Euro einzahle und kommt kein einzige Cent Gewinn zurück, wenn auch irgendwie ein Freispiel kommt, zahlt auch ned, ich würde schon fragen ob diese online Casino ist Verarschung, oder Abzug oder was🤔🤔🤔🤔🖕🖕🖕?????

Dear Katalin,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Katalin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

You have to deposit so much money that there is even a profit of 5 euros, I paid about 1200, for nothing. It's just deducted, don't leave it alone.

Da muss man so viele Geld einzahlen, dass überhaupt 5 Euro Gewinn kommt, ich habe circa 1200 einbezahlt, für nix. Das ist nur abzog, sonnst nicht.

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.

I’m very sorry we couldn’t help you to resolve this case. I will reject this complaint now. Thank you for your understanding.