Jungle Raja Casino - Вывод средств игрока задерживается, а аккаунт недоступен.

I am facing a serious issue with Jungle Raja Casino. I requested a withdrawal of INR 219,000 on 27th September 2024, but it has not been processed yet. I have tried to reach their support team multiple times, but I have received no response. Additionally, I am unable to log into my account, which has made the situation even more frustrating. The lack of communication and support is extremely disappointing, especially given the considerable amount of money involved. I would appreciate any help or advice from others who have faced similar issues with Jungle Raja Casino.

Dear computerlabdlk,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jungle Raja Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have played with junglaraja last 5-6 years.

After placing withdrawal on 27/09/2024 inr 219000 they not completed my withdrawal process, I have complain them via email support team and live chat, they answer me several time that they have some technical problems it solved soon, but on 01/10/2024 when I login my account it says Error occured during login process

Your stall disabled.

I have played Dragon tiger, Andar Bahar and Monopoly live.

No. No bonus I deposit from by bank on 5 sept to 27 sept about inr 248000, and afterall by balance was INR 219800 (approx).

Dear computerlabdlk,

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

If the casino didn't respond, please share your most recent attempts to reach out to them.

Ok, I submited to your mail all of communication with the casino. Pls help me.

Thank you very much, computerlabdlk, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Jungle Raja Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear computerlabdlk,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Jungle Raja Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Jungle Raja Casino,

Could you please provide a detailed explanation of the situation, including the reasons for the delay in the player's withdrawal request? Additionally, could you clarify why the player is unable to log into their account?

Thank you in advance for your response!

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear computerlabdlk,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best Regards,

Kubo