Kingmaker Casino - Игрок считает, что вывод его средств задерживается.

Good morning, I am writing to you regarding a withdrawal of 500 euros made from ISU Kingmaker on February 23rd and not yet paid.

72 hours have passed.. The 5 working days they communicated as payment times have passed but it is still blocked. In chat they always say the same things and they do not respond to emails

Buongiorno vi scrivo per un prelievo di 500 euro effettuato isu kingmaker il 23 febbraio e non ancora liquidato.

Sono passate le 72 ore.. Sono passati i 5 giorni lavorativi da loro comunicati come tempi di pagamento ma ancora è bloccato.in chat dicono sempre le stesse cose e alle mail non rispondono

Dear Vincenzo1979,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

On their website the payment times are 72 hours or 5 working days. But from February 23rd to today March 4th everything is still blocked and I have 2 other withdrawals of 300 and 200 euros in progress but for these I still have to expire their times

Sul loro sito i tempi di pagamento sono di 72 ore o 5 giorni lavorativi.. Ma dal 23 febbraio ad oggi 4 marzo ancora è tutto bloccato ed ho altri 2 prelievi da 300 e 200 euro in corso ma per questi ancora devo scadere i loro tempi

Dear Vincenzo1979,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Vincenzo1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.