Kingmaker Casino - Вывод средств игрока задерживается.

Hello, I deposited €20 at Kind Mekka Casino and received a €20 bonus. After I played with my real money, I played the bonus and met the bonus terms and conditions and won a large sum of €6,500. Since I can only withdraw €500, I withdrew €500 on March 21st. I've been waiting for €500 since then, and they haven't paid out yet. How can I get my entire €6,000 payout from them? They haven't even paid out €500 yet. Can you help me?

Hallo, ich habe beim Kind Mekka Casino 20 € eingezahlt. 20 Bonus bekommen. Nachdem meine echtes Geld ausgespielt habe. Dann hab ich die Bonus gespielt und Bonusbedingungen erfüllt und hat große Summe dann gewonnen 6500 € und ich kann ja nur 500 buchen hab ich dann 21. März 500 gebucht. Seitdem warte ich beim 500 sie haben noch nicht ausgezahlt und wie kann ich meine ganze 6000 € ausbezahlt von denen bekommen? Sie haben noch nicht mal 500 bezahlt. Können Sie mir helfen?

Dear gapetri,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, King Maker still hasn't paid out my €500 over 14 days, and my remaining €6,000 has now also become €3,000. They're doing this extra. I'd like to inquire starting today. How can I sue them legally? They're real criminals.

Hallo, die King Maker hat immer noch nicht meine Auszahlung getätigt von 500 € über 14 Tage und meine restliche 6000 € mittlerweile auch 3000 € geworden. Die machen das extra. Ich würde mich ab heute erkundigen. Wie kann ich das rechtlich klagen die sind echt Verbrecher

Dear gapetri,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, I greet you all

Unfortunately, Maker Casino still hasn't transferred my winnings after 21 days. These €500 and they're not responding to my emails. A few months ago they transferred €500 and €250 to my account within 23 days, but this time because my winnings were €6,000. They still haven't even transferred my €500. In the meantime, my winnings have dropped to less than €3,000 and they're just not doing anything. I wanted to comment again so that everyone knows that this casino is unfair. I've deposited so much money there up until now, but every time I've made a big win, they refuse to pay out my money and I'd like to know where I can file a legal complaint. Thank you.

Hallo, ich grüße Sie alle

leider ging’s Maker Casino hat immer noch nach 21 Tage meine Gewinn nicht überwiesen. Diese 500 € und sie reagieren nicht meine E-Mails. Sie haben schon vor paar Monate einmal 500 € und einmal 250 auf meinem Konto innerhalb 23 Tage überwiesen aber dieses Mal, weil meine Gewinn 6000 € war. Sie haben immer noch nicht mal meine 500 € überwiesen. Mittlerweile meine Gewinn ist ja auch unter 3000 € geworden und die tun einfach gar nichts. Das wollte ich da noch mal Kommentare abgeben, dass jeder soll wissen diese Casino ist unkorrekt. Bis jetzt ich hab so viel Geld da eingezahlt und wenn ich einmal Großgewinn gemacht habe die weigern meine Geld auszuzahlen und ich würde gerne wissen, wo ich kann mich rechtlich beklagen. Danke.

Thank you gapetri for all the information provided. I will now forward your complaint to my colleague Martin (martin.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello gapetri,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. Firstly, I would like to ask you to clarify the situation regarding the amount in your account. Are you saying the casino has lowered your balance by 3000 euros, or have you played through those funds yourself in the meantime? In case of the latter, I would like to encourage you not to play further and wait for the investigation to finish.

Dear casino representative,

could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which gapetri can expect his withdrawal to be processed?

Dear gapetri,

Thank you for your inquiry.

We would like to inform you that all withdrawal requests have been successfully completed. We kindly ask for your patience as we work to finalize the withdrawal submitted on April 14, 2025, at our earliest convenience.

Furthermore, please be advised that if you decide to cancel an existing pending withdrawal, the processing time for that withdrawal will reset.

We sincerely apologize for any inconvenience that may have occurred due to the delay.

Kind regards,

Kingmaker Casino Team

Dear Kingmaker Casino representative,

thank you very much for the update. I am confident the issue will be resolved in the near future.

Dear gapetri,

please keep us updated on the status of your withdrawals.

Dear gapetri,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear All,

We are pleased to inform you that all withdrawal requests have been successfully completed, and there are no outstanding payments on account.

Thank you for your patience, appreciate. 

Kind regards,

Kingmaker Casino Team

Dear Kingmaker Casino representative,

thank you very much for the update.

Dear gapetri,

can you please confirm whether your withdrawals have been paid out?