Kings of Sport Casino - Вывод средств игрока был отложен.

The casino is not processing my withdrawal requests. I submitted a request on June 20th, and it's been almost a week with no action.

The support chat directs me to a Telegram chat where questions can be asked, but there is no response on Telegram. It's a vicious cycle! The support team does not react and keeps spamming the same message:

"KOS is experiencing higher than usual chat volume. We're working hard to get to your query as soon as possible. Try messaging @KOS_kingsofsport on Telegram for a faster reply."

Initially, I made a single deposit of 2140 TRX.

I made a withdrawal of 3000 TRX, which was approved within a day.

Then, I made a second deposit of 2620 TRX.

I made a second withdrawal of 3400 TRX, which was approved within two days.

On June 20th, I requested a withdrawal of 4000 TRX.

On June 22nd, I requested a withdrawal of 2467 TRX (the remaining balance).

These two requests are still pending...support is ignoring them!!

Please note that the casino requires verification for making a deposit. I have successfully completed the verification process, confirming my identity, address, and source of funds.

не выводят деньги....заявка на вывод висит с 20 июня...почти неделя прошла.

в чате поддержка ссылается на чат в телеграмме, где можно задать вопрос. в телеграмме не отвечают. замкнутый круг!!поддержка никак не реагирует. спамит одно и тоже сообщение:

"KOS is experiencing higher than usual chat volume. We're working hard to get to your query as soon as possible. Try messaging @KOS_kingsofsport on Telegram for a faster reply."

изначально внес 1 депозит 2140 TRX

сделал 1 вывод 3000 TRX - одобрили в течении суток

потом внес второй депозит 2620 TRX

сделал второй вывод 3400 - одобрили в течении 2 суток

ну и далее 20.06 я создал заявку на вывод 4000

22,06 создал заявку на 2467 (остаток на счету)

эти 2 заявки до сих пор висят...поддержка игнорирует!!

прошу заметить что казино требует пройти верификацию для внесения депозита.. верификация успешно пройдена...подтвердил личность, адрес, и происхождение средств!!

Dear Slunk,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

my 2 withdrawal requests were rejected!!!

support still ignores me

I just created a withdrawal request again

мои 2 заявки на вывод средств были отклонены!!!

поддержка все так же игнорирует

только что создал снова заявку на вывод

The casino still ignores...

The withdrawal request has not yet been approved.

казино все так же игнорирует..

заявка на вывод средств до сих пор не одобрена.

Could you please share your attempt to contact the casino and resolve the issue?

Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

They deleted the telegram chat!!

чат в телеграмме они удалили!!

in the online chat they say that they will check now, but in the end the chat is simply closed!!

You can see in the screenshots, I tried it several times!!

в онлайн чате говорят что сейчас проверят, но в итоге чат просто закрывают!!

на скриншотах видно, пробовал несколько раз!!

Thank you very much, Slunk, for providing the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

how long does this process take?

2 weeks have already passed

20.07 will be like a month, I’m waiting for the withdrawal from the casino😩

I believe that this is enough time to get some kind of explanation from this casino... or send this casino to the black list🤬

сколько времени занимает этот процесс?

уже 2 недели прошло

20.07 будет как месяц я жду вывод с казино😩

я считаю что этот достаточный срок для того чтобы получить какое то объяснение от этого казино…или отправить это казино в чёрный список🤬

Hello Slunk,

This is Dominika and from now on, I will be taking care of your complaint. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Kings of Sport Casino representative to join this conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

today these scammers just deducted money from my account!!

сегодня эти мошенники просто списали деньги с моего аккаунта!!

I personally understand everything here... Pure SCAM

Such casinos need to be blacklisted so as not to harm ordinary players!!

лично мне тут все понятно...Чистый СКАМ

такие казино нужно в черный список, чтобы не вредили обычным игрокам!!

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curacao Authority (complaints@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (dominika.l@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Dominika

Casino.Guru