Kosmonaut Casino - Вывод средств игрока задержан.

Have asked several times to get money that is withdrawal and they say they have sent it, but have not received anything at all, they ask for an RNN which is not something my bank gets, I also deposited 200 eur and then 400 eur in their system and there was nothing to play for even though the money is withdrawn from one's account a big cheating casino! Stay far away from it.

Har bedt om flere gange at få penge som er withdrawal og de siger de har sendt dem, men har intet modtaget overhovedet, de beder om en RNN som ikke er noget min bank får, jeg har også lagt 200 eur ind og så 400 eur ind i deres system og der var intet at spille for selvom pengene er trukket fra ens konto et stort fusker casino ! Hold jer langt væk fra det.

Dear nicolaj666,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payments are still pending inside the account without being processed? Could you please specify how many days ago were your withdrawals requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I had it approved before and had it done again, it has been since March 1 that I have been waiting for 1000 eur

Jeg havde fået det godkendt før og fik det lavet igen, det er siden d 1 marts jeg har gået og ventet på 1000 eur

I advise everyone not to play on their machines and not at all over 1 euro it's only one way it goes straight into their pocket I have uninstalled and will never play there again it's over for me I've never felt so cheated and bad processed and support are not particularly helpful.

Jeg anbefaler alle ikke at spille på deres automater og slet ikke over 1 eur det er kun en vej det går direkte ned i deres lomme jeg har afinstalleret og skal aldrig spille derinde igen det er slut for mit vedkommende har aldrig følt mig så snydt og dårlig behandlet og support er ikke særlige behjælpelige.

I'm sorry to hear that it didn't end up well, nicolaj666. Do I understand correctly that you played and lost all your winnings? Do you wish to close this complaint?

Dear nicolaj666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

People just need to see it's a scam and you don't win, a bad person has lost too much money on their side, it's unlikely to win and if you do win, it's nowhere near the amount you bet.

Folk skal bare se det er fup og man ikke vinder en skidt har mistet alt for mange penge på deres side det er usandsynligt at vinde og hvis du vinder er det slet ikke i nærheden af de beløb du satser.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since you played down your winnings and uninstalled the casino application, I will now reject this complaint. Thank you for your understanding.