Legzo Casino - Вывод игрока задерживается из-за расширенной проверки.

I deposited twice on this site. lost 1st deposit, then deposited again and won just 30 euros. So i'm in the losing side. They asked for so much of documents and I sent them and they approved everything. Now they are asking 31 days to check my activity on my account. I just made 3-4 bets on their site. Nothing to check about my account. This is totally scam procedure and I do not know how such a respected site like casino.guru have them 8.4 rating. This is scam procedure....

Selena 09:26 AM

You will receive your funds upon further verification. Wait, please, 31 business days.

If the funds are not received after this time, contact us again, and we will help you sort it out, Altin.

Dear juniash2014,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello

My account is less than two weeks old. I played only two different days there. No bonus or nothing else. The sum on my account is less than the sum of the two deposits I made there. My account is fully verified, I even sent a video smiling at them with my passport next to my face... This Legzo casino is connected to other casino like Jet.Casino and although they are the most rated on your otherwise fine review site, they have unfair terms and conditions. I had the same problem with a small sum of money on Jet.Casino and they did not paid me until almost 2 months. They have this rule of 31 business days of reviewing your payout request that is totally scam practice. If you win you are discouraged to play anymore. And I cannot understand why you rate them so high. You can check their trustpilot page, how high they are on real life... Totally scam and I really will check if any other site have a connection to Legzo or Jet.casino to avoid them at any cost and I hope everyone does the same.

I'm sorry to learn that you are encountering this issue once more. Regrettably, auditing players' accounts is a standard procedure. At this time, my only suggestion would be to cooperate fully with the casino and provide any additional documents they may request.

I will extend the timer by an additional 20 days and will follow up with you for any updates at that time.

Hello. I have provided everything Legzo asked and they have approved them. My account is fully verified. They are "auditing" activity on my account. Maybe I did not explain myself clear. But I had just only 3-4 bets there and to audit that it would take not anymore than 2 minutes. Legzo have UNFAIR terms. They are telling me that they will withheld my funds (which are deposits, no winnings) 31 business days in order to "audit" the activity on my account. This is more than unfair. This is scamming people. And I hope everyone reads this and stays away from Legzo and other casinos of this group.

So, if I'm getting this right, your involvement was primarily in sports betting, is that accurate?

Dear juniash2014,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.