Lemon Casino - Внесенные игроком средства исчезли.

I have deposited 10 Euros into my Lemon account on two separate occasions. These deposits were marked as failed (but only after I sent the first email). However, to this day, I have neither received the money back into my bank account nor any information from the casino. I have made several inquiries but unfortunately, I’ve received no reply! I am asking for help and thank you in advance! Best regards,

Ich habe zweimal 10 Euro auf mein Konto bei Lemon eingezahlt. Diese Einzahlungen wurden als fehlgeschlagen markiert. (aber erst, nachdem ich die 1. Mail geschrieben habe) Doch bis heute habe ich weder das Geld zurück auf dem Bankkonto, noch irgendeine Info vom Casino erhalten. Habe inzwischen mehrfach nachgefragt, aber eben leider keine Antwort erhalten! Ich bitte um Hilfe und bedanke mich schon vorab! Viele Grüsse

Dear ollemama,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Please forward your payment receipts to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear ollemama,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.