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I have 500 euros pending since 11/29 at 10 am, after that I have already made other withdrawals and they were all approved, in the chat they say that it is normal and if you continue to send SMS you will ignore or block the chat. For me it is not normal to approve more recent withdrawals and not the old ones.

Tenho 500 euros pendentes desde dia 29/11 as 10h, após isso já fiz outros levantamentos e foram todos aprovados, no chat dizem que é normal e se continuar a mandar SMS vai ignorar ou bloquear chat. Para mim não é normal aprovarem levantamentos mais recentes e os antigos não.

Dear 619619111, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards, 

Kristina

But I just now withdrawn 300 euros without any problems, yesterday 200. The only problem is this 500 euros that I made in processing and it is not carried out

as we see in the image, other more recent surveys were approved…in the chat they say to wait that if you continue to send SMS they will cancel the chat or ignore

Mas eu ainda agora levantei sem problemas 300 euros, ontem 200. Único problema são estes 500 euros que fiz em processamento e não é efectuado

como vemos na imagem foram aprovados outros levantamento mais recentes…no chat dizem para esperar que se continuar a enviar SMS que vão cancelar o chat ou ignorar

I already received it, you can close the complaint

ja Recebi podem fechar a reclamação

Dear 619619111,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru