Limitless Casino - Игрок борется с опцией вывода биткойнов.

Having trouble with withdrawing funds from my account using the bitcoin method or any other method. But preferably The bitcoin method.

Dear Cutta23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear Cutta23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Mr.Tomas after I made this complaint it no longer will allow me into my account. No is they responding to my emails.they withdrew the money but for themselves and locked me out my account

Thanks for your reply.

Have you been informed by the casino why your balance was confiscated and your account closed?

Do I understand correctly your winnings were achieved from a no-deposit bonus free spins?

Dear Cutta23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Cutta23. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player:

"I apologize for the late responses but however I lost my password and couldn't login to this account at guru."

Dear Cutta23,

• Have you been informed by the casino why your balance was confiscated and your account closed?
• Do I understand correctly your winnings were achieved from a no-deposit bonus free spins?

If you have trouble replying in the complaint thread, send me an email at tomas@casino.guru