Lottoland Casino AT - Выплата игроку была задержана на один год.

Lottoland has not paid my winnings for 1 year; they ignore my emails, and the live chat does not listen to me at all. Please help me with my payout.

Mein Gewinn zahlt Lottoland sein 1 Jahr nicht aus, sie ignorieren meine Emails, live Chat hört gar nicht zu, bitte helfen sie mir mit mein auszahlung

Dear Dzhamilya92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, I have won once, it was over 2000 euros, I fixed it then, it arrived by bank transfer, but now they are not paying out my winnings, please help me so that I can get my money

Ja ein Mal habe ich mal schon gewonnen das war auch über 2000 Euro damals habe ich es behoben halt ist mit banktransfer angekommen, aber jetzt zahlen sie mein Gewinn nicht aus, bitte helfen sie mir das ich mein Geld bekomme

No that was without bonus that was my real money,

Verification has also been passed long ago, I got my first win anyway, but they are not paying me these 2nd win of 2486 euros😞

Nein das war ohne Bonus das war mein echtes Geld,

Verifizierung ist auch schön längst bestanden, nachher erste Gewinn habe ich eh bekommen, aber diese 2 Gewinn von 2486 Euro zahlen sie mir nicht aus😞

Please help me with my winnings payout 🙏

Bitte helfen sie mir wegen mein Gewinn Auszahlung 🙏

I have already received a payout once but twice they do not pay out my money and ignore my messages,

this is my winnings which I won from real money

Ein mal habe ich schon ausbezahlt bekommen aber bei 2 mal zahlen sie mein Geld nicht aus und ignorieren meine Nachrichten,

das ist mein Gewinn was von echtes Geld gewonnen habe

Thank you for your reply, Dzhamilya92. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

my account would be closed after I made this withdrawal, please help me,

I sent them an email

Lg.

mein Konto würde geschlossen, nach ich diese Auszahlung getätigt habe, bitte helfen sie mir,

ich habe ihnen email geschickt

Lg.

Do I understand correctly that your account as been closed for a year?

Yes exactly, they just closed it after my withdrawal,

they don't want to pay me my winnings,

Ja genau, sie haben es nach meine Auszahlung einfach geschlossen,

sie wollen mein Gewinn mir nicht auszahlen,

I have been waiting for the money for so long, please help me

Ich warte schon so lange auf das Geld, bitte helfen sie mir

We apologize, Dzhamilya92, but under these circumstances, we are unable to assist you with your request. This is not a complaint about delayed payment, but a blocked account, and probably confiscated winnings. Unfortunately, due to the significant time that has passed since the incident you described, which was one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible. If you still had access to your account and your withdrawal was pending for one year, that would be a completely different situation. Next time, please share all the necessary and important details all at once while submitting the complaint to avoid any miscommunication.

The only thing I can recommend is that you contact the licensing authority, as they have more tools and options to help you.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.