Malina Casino - Игрок еще не получил свой выигрыш.

I have a withdrawl from 17/02/2025 and They are allways telling me there is a delay, and i have 3 widrawl for 500€ and 4000 € on account.

Non of the widrawl is moving from (Looking into the transaction stage)

I will wait for a year to make this widrwal if the problem will be delay every. Im very dissaponited that i put in money in this Casino.

Cant even get you money when you win. Shame on them.

Dear Muscolo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Muscolo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Sure. I spend rest of the money. Couse i knew they will not pay.

But 3 transaction are from 17.02 waiting the same way for the withdrawl. And nothing as passed. I send emails and talked to the chat. Only geting the respones there is a delay. (Like im talking to the AI.

Really frustrating. So im waiting for the 1500€ to be payed.

Again i contacted the support and the same answer there is a delay. It will be porcessed... 1500€ waiting.. from 17.02

Shame for a Casino (never had that kind of negative experiance in any casino)

Thank you Muscolo for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Muscolo, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear Malina Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please, specify the current status of the player's withdrawal requests and when Muscolo can expect them to be processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I contacted them yesterday and the same answer... there is a delay. Be patient.

It have been 1 month... and no sight of money. Im waiting fpr 1500€

Dear all,

Thank you for reaching out!

Please be informed that the customer's withdrawals have been canceled by the customer themselves, and subsequently played down on the website.

At the moment, there is no withdrawable balance on the account.

We apologize for the inconvenience caused by the delay.

Best regards,

MalinaCasino team

Yea becouse i was pissed as hell and i knew that i wpuld not get the money. Getting every day the same answers from the support. (Thats not a proper support)

And they answer immidietly to this complain when you spend it all. (I spend it in purpose) So obvious they are fake as hell.

And waiting for 1 month get me so pissed i canceled all spend it and immidietly wanted to close rhe account. I do not want to play at the casino and wait for the withdrawl for 1 month and even longer. This is a shame for a casino. I play for 20 years casinos and never !! NEVER experianced this. Outrageus. Hopefully i didint spend much money there. !!

DO NOT PLAY I BEG YOU. Slezzy fake casino.

Dear Muscolo, I'm sorry to hear that you used your funds during gameplay and lost everything before we received a reply from the casino. I completely understand your frustration caused by the long wait. Unfortunately, it's not possible to reinstate your balance anymore. Since your complaint was regarding a delayed withdrawal and there are no funds left to withdraw, we are forced to reject this complaint.

Thank you for your understanding, and I regret that we could not provide more assistance on this occasion. If you encounter any issues with this or any other casino in the future, please do not hesitate to reach out to us.

Regards,

Natalia