Marvel Casino - Аккаунт игрока заблокирован.

Marvel Casino has unjustifiably blocked my account, and all attempts to clarify the reason for the account blockade have been utterly futile. Marvel Casino is ignoring my emails that I sent 4 months ago. I am striving to figure out anything but it is all in vain. It's a dubious club!

Casino Marvel не обоснованно заблокировал учётную запись, любые попытки уточнить причину блокировки аккаунта просто провальные. Marvel casino игнорирует мои письма которые я отправлял ранее прошло 4 месяца я пытаюсь хоть что то выяснить но все бесполезно. Подозрительный Клуб!

Dear matrosov033,

Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience with Marvel Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification?

Could you kindly advise what was the balance in your account when the casino blocked you?

Please forward any relevant communication between you and the casino regarding your account closure to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear matrosov033,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don’t remember whether I went through verification or not, the mail was confirmed exactly, the deposits I made there, but the balance at the time of blocking was 0.00, but cashback should have arrived on the day of blocking.

Everything was in general like this: I had a dialogue with the operator, after some time the operator closed the chat and immediately kicked me out of the account. When I logged in again, I saw that the account was blocked. The reasons were not explained to me

Я не помню проходил я верификацию или нет, почта была подтверждена точно депазиты я там осуществлял но баланс на момент блокировки был 0,00 но должен был прийти кешбек в день блокировки.

Все было в общем так я вел диалог именно с оператором после некоторого времени оператор закрыл чат и сразу меня выкинуло с учётной записи при повторном входе я увидел что аккаунт заблокирован. Причин мне не поясняли

Please be aware that the casino reserves the right to close a player's account if their balance is zero, and we do not investigate further the reasons for closing the account. The casino has the discretion to decide which players to serve.

We regret to inform you that this complaint is now closed, and we apologize that we could not be of more help on this occasion. However, please do not hesitate to contact us if you face any issues with this or any other casino in the future.