MegaFaraon Casino - Выигрыш игрока исчез.

I had a prize in megafaraon casino and lost contact with my cashier. My username is Silvina*****.. I don't know how I can collect the prize, it's from 04/10/23

Tegon un premio en casino megafaraon y perdi el contacto de mi cajero. Mi usuario es Silvina*****.. No se como puedo cobrar el premio es del día 10/04/23

Dear silvinagunther08,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with MegaFaraon Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Is it possible to forward all the evidence you have with your betting history to nikolas.b@casino.guru? I will be waiting for your reply patiently.

Best regards,

Nick

If I have just send screenshots of the link

Si tengo recien envie capturas del enlace

Apparently there is no response of any kind...

Por lo lo visto no hay respuesta alguna de ningún tipo...

Dear silvinagunther08,

You still not describe your issue so please do otherwise we will be forced to close the complaint.

I have already described my problem... Send screenshots and comment on what happens... Casino pley fox megafaraon platform... They do not give me any solution... They must have information from the ATMs and see which one is the one that made me the user Silvina45708...

Mi problema ya lo describi.... Envie capturas y comente lo que pasa... Casino pley fox plataforma megafaraon... No me dan ninguna solucion.. Ellos deben tener información de los cajeros y ver cula es el que me hizo el usuario Silvina45708...

Hello silvinagunther08,

Do I understand it correctly that the money price from the bet was not paid out to your casino account? Do you have any kind of betting history to prove that the bet did happen?

Dear silvinagunther08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.