Megapari Casino - Проверка аккаунта игрока задерживается.

Dear Casino Guru Team,

I am filing this complaint against Megapari Casino due to unreasonable verification delays, which have prevented me from accessing my funds. Despite submitting all requested documents multiple times, they continue to ask for the same files and refuse to process my account verification.

Casino Account Details:

Casino Name: Megapari

Account ID: 1117516523

Date Verification Started: 22 feb 2025

Total Amount at Stake: 194459

payment method: Astropay, Crypto , Astropay Pay

Deposit Proof Provided: ✅ Yes

Documents I Have Already Submitted:

✔ Aadhaar Card (Front & Back)

✔ Holding Aadhaar Card (Front & Back)

✔ PAN Card & Holding PAN Card

✔ Deposit Proofs from Astropay, crypto

✔ Chat Confirmation & Screenshots from Reseller

✔ Deposit confirmation slips

Casino’s Response:

Megapari keeps delaying verification despite me providing every document requested.

They demand impossible information, such as Astropay e-wallet details, even though I used a voucher purchased from a reseller and do not have an Astropay account.

Their support repeats the same requests and ignores my explanations, causing unnecessary delays.

What I Am Requesting:

🚨 I demand immediate verification completion or a full refund of my balance.

🚨 If this issue is not resolved, I will escalate the matter to gambling regulators (Curacao eGaming), consumer protection platforms, and payment providers.

Megapari’s behavior is unfair, and they seem to be intentionally delaying verification to block withdrawals.

Please help resolve this matter. I have attached all necessary files as proof.

Best regards,

Saurabh

vikashcrypto99@gmail.com

Hello vikashcrypto99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megapari Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Nick,

Thank you for your response and for assisting with my complaint against Megapari Casino. Below are the answers to your questions:

1️⃣ Since when has the verification process been ongoing?

The verification process has been ongoing since 22 feb 2025. I initially submitted my documents on 22 feb 2025, and since then, I have been repeatedly asked for the same documents multiple times.

2️⃣ Which documents have already been approved, and which ones have not?

✔ Documents Submitted & (Likely) Approved:

Aadhaar Card (Front & Back)

PAN Card & Holding PAN Card

E-Aadhaar (Government Downloaded, Password Protected)

❌ Documents They Keep Asking For (Without Approval or Rejection):

Screenshots of Astropay deposit proof (Provided multiple times)

Transaction receipts from Crypto & Astropay (Provided multiple times)

Reseller purchase confirmation for Astropay Pay (Provided multiple times)

Screenshots of transaction history from Astropay (Impossible to provide as I purchased a prepaid voucher and do not have an Astropay account)

3️⃣ When was the last time I spoke to the casino, and what was it about?

The last communication with Megapari was on 26 feb 2025. They again requested deposit proof, despite my previous submissions. When I asked them to clearly state

what was missing, they replied with generic responses and failed to provide any clarification.

Additional Points to Note:

Their support team ignores direct questions and sends automated responses.

I am requesting Casino Guru’s assistance in holding Megapari accountable for these unfair practices and ensuring they complete my verification immediately.

Please let me know the next steps. I appreciate your help.

Best regards,

Hello!

We sincerely apologize for the inconvenience you've encountered. Please be assured that we are thoroughly investigating your issue and are committed to resolving it promptly. Your patience in this matter is highly appreciated, and we will keep you informed with any updates as soon as they become available.

Good afternoon!

Our secutiry team has requested the standard set of documents: payment confirmations and is currently waiting for a selfie. The verification process will be completed as quickly as possible, depending on how promptly you provide the documents and their quality. Verification is an essential part of our process, outlined in our regulations. It is necessary to ensure the security of players on our platform.

Hello vikashcrypto99,

Can you please advise if you have forwarded the latest requested documents to the casino?

Keep in mind that as previously mentioned, verification may take up to 14 days.

Regards,

Nick

Dear vikashcrypto99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.