Megapari Casino - У игрока возникли проблемы с системой возврата денег.

Megapari has a casino refund system called VIP REFUND or Casino Cashback.

The date counter renews when you request the refund, and even if it is ZERO, it shows you the next date. In my case, I have deposited and wagered almost 30,000 pesos, and the option has not renewed, remaining stuck on 16.01.2025. The customer service response is that "I am not eligible because I have no amounts for a refund," even though the system rules indicate otherwise. Regardless of whether I HAVE A REFUND OR NOT, the date should update to the next request date. In other words, it should have already surpassed 16.01...and it hasn't. I filed a complaint, but their customer service consists of AIs or BOTS that respond by copying and pasting the rules without paying attention to what you're saying.

Megapari tiene un sistema de devolución de casino denominada DEVOLUCIÓN VIP o Casino Cashback.

El contador de fecha se renueva cuando solicitas la devolución y así esta sea CERO, te indica la proxima fecha. En mi caso llevo depositados y apostados casi 30mil pesos y la opción no se renovó, y está estancada en el 16.01.2025. La respuesta del sector de atención es que "no soy elegible porque no tengo montos para devolución" cuando las reglas de ese sistema indican lo contrario, además de que TENGA O NO DEVOLUCIÓN la fecha debe actualizarse a la siguiente fecha para solicitud. Es decir, debería ya superar el 16.01...y no lo hace. Reclamé, pero el servicio de atención de ellos son Ias o BOTS que te responden pegando las reglas, sin prestar atención a lo que indicas.

Hello insertatuideaaqui,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megapari Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you ever claim this cashback in the past?
• When was the last time you spoke to the casino and what was it about?

Please forward any communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Looking forward to your answer.

Regards,

Nick

Good morning, my account has been active and verified since 07-21-2023, I previously checked and they always respond by pasting the rules without a person responding to you, reading what you indicate as a claim.

Buen día, mi cuenta se encuentra activa y verificada desde el 21-07-2023, anteriormente consulté y responden siempre pegando las reglas sin que te responda una persona, leyendo lo que le indicas como reclamo.

Hello insertatuideaaqui,

Unfortunately, your case is more related to "user experience" as the date did not change in the cashback window - however, you did not suffer any loss and based on the casino's claim, you were not entitled for a cashback for the mentioned week.

Unless the casino acted against their rules, or fair gambling, there isn't much we can do in relation to this case.

Is there anything else we could assist you with?

Regards,

Nick

The deposits and bets I made comply with the rule to obtain the refund. Also, even if the refund was ZERO, the date CHANGES, allowing the available refund to be known, and that does not happen in my case.

They indicate that it does not correspond to me and the record of deposits and bets indicates that it does.

Los depositos y apuestas que realicé cumplen con la regla para obtener el reembolso. Además, aunque el reembolso fuera CERO la fecha CAMBIA, permitiendo que se conozca el reembolso disponible, y eso en mi caso no pasa.

Ellos indican que no me corresponde y el registro de depositos y apuestas que si.

Hello!

We are truly sorry to read about your dissatisfaction. We take such matters seriously and would like to investigate further. Could you kindly share your gaming ID with us? This will enable us to look into the issue and work towards a resolution. We appreciate your help in this matter. You can find this information by clicking on the "My Account" button located in the top right corner of our website

Hello insertatuideaaqui,

Can you please answer to the casino's request or has there been any communication between you and the casino since then?

Awaiting your response.

Regards,

Nick

652499181

Dear insertatuideaaqui,

https://megapari.com/en/bonus/rules/vip_cashback am I correct in assuming we're talking about this promo?

Hello insertatuideaaqui,

Can you please answer to the casino as without any response we can't continue resolving the case.

Regards,

Nick

Yes, that's it. And I was right. The date changes even if you don't have an active refund. You can check it in my account.

Si, es esa. Y yo tenía razón. La fecha cambia aunque no tengas una devolución activa. Se puede comprobar en mi cuenta

Dear Megapari Casino,

Is there any update you can provide us regarding the player's issue?

Awaiting your response.

Regards,

Nick

Dear insertatuideaaqui,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.