MelBet Casino - Аккаунт игрока заблокирован.

Hello Sir,

I have deposit in this casino.

then they to verified my account.

They need pan card to verified my account.

I didn't have pan card at that time.

Then they Blocked my Account without any notice...

Dear Adanan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that missing Pan card seems to be the only obstacle standing between you and your winnings? Has the rest of your documents been approved?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristina,

i had added aadhar card for Id verification and now i have pan card also..

Dear Kristina,

I mean to say that at that time I did not have pan card photos in my phone.

Thank you very much Adanan for your reply. Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru?

I deleted that message by mistake you guys can ask from Melbet casino

Just to make sure I understood correctly Adanan. You didn't have a Pan card when the casino requested it from you. However, you have it now. Is that correct? If yes, have you informed the casino about it?

Hello, we have reviewed your complaint and your account has not been blocked, you need to send your original documents to the security service mail security@melbet.com and go through the verification procedure.

Respectfully,

team Melbet

Dear Kristina,

Yes, Right Now i have pan card.

Thank you team Melbet for looking into this issue for us.

Adanan, have you already provided the required documents to the casino's security service as suggested by the casino representative?

Dear Kristina,

thank you for your reply

Now they reply my Message..

Verification Process is going on..

.

Thank you for the update, Adanan. Please, keep us informed and let us know if there is anything new. Thank you in advance.

Hello! We checked the information again and the player has already been verified and has already withdrawn funds from the account.

Respectfully,

team Melbet

Ok.

Adanan, could you please confirm that you have already received your withdrawal?

Dear Kristina,

Yes , I can Withdraw my money.

Thank u so much for helping me out..

Thank you Team Casino Guru

Great news, can we consider this issue resolved? Do I have your permission to close the complaint?

Yes.

You can closed the complaints.

Thank you so much for helping me out...

Awesome, Adanan. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.