Mr. Green Casino - Запрос игрока о защите игрока.

WARNING don’t gamble with this company, they let me deposit over 50000 euros despite me telling them I had a gambling problem, but then refused to let me withdraw my money when I had a win without telling me why for over 8 weeks. I eventually got the remaining balance but had to fight very hard for it. During this time they failed to answer a lot of my questions. This company is a scam and they are not fulfilling there player safety responsibility. I’m sure what they have done is illegal and I will fight for my rights and the rights if other customers.

Dear Ciara,

Thank you very much for submitting your complaint. I’m very sorry to hear about your unpleasant situation. Could you please share with us, how did you inform the casino about your problem? Which player protection tools did you opt for? This casino offers more player protection tools. Did you ask the casino to apply any of them?

https://greengaming.com/

Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Ciara,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.