mr.play Casino - Снятие игрока отложено.

I won 1200.00 and withdrew 1000.00 and played the other 200.00. I summited withdrawal and it was approved on October 23 ; then after waiting they reversed the decision and said banking information was wrong and bank refused deposit I again sent all information required to deposit the winnings into my account on November 4th 2020 and request again was approved . I again asked about my winnings and said it would be in my account on Monday Nov 14th but still nothing .

Dear Andrea,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please confirm that you haven't received any payments from this casino in the past?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

First time winning at that casino and first time requesting a withdrawal

Thank you very much, Andrea, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Andrea,

I’m sorry to hear about the complications you’ve been experiencing trying to withdraw your funds.

I’d like to invite mr.play Casino into this conversation.

Dear mr.play Casino,

Can you please indicate the current status of the player’s withdrawal request?

Hi Andrea,

Congratulations on winning.

Can you please share with me your username with us so I can look into this matter for you?

Thanks,

mr.play

Dear Andrea,

As you would be aware, there was some mistake in the bank details which was already fixed. Please login and request another withdrawal.

Looking forward to see you online again.

mr.play

Dear Andrea,

I’d like to kindly ask you to follow the casino’s instructions. In addition, please keep us posted here on any development in regards to his issue. We hope to see your complaint resolved soon!

Another attempt st getting my winnings , another day denied. Today they sent email saying it's the banks fault and the bank refused etransfer . Dont know of a reason why banks would refuse transfer . The banking information is correct . This is the current response from MrPlay

Dear mr.play Casino,

Since there’s seems to be a problem on the bank’s side, would it be possible to make the payment via any other payment method?

Dear Andrea,

Has there been any development regarding your case?

Issue resolved

Dear Andrea,

Thank you for using the Casino Guru complaint resolution center. We are very glad to hear that your issue has been resolved! We will now mark the complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards

Andrej