MyEmpire Casino - Вывод игрока был отложен.

Myempire Casino has not processed my withdrawal requests for 16 days. I made three requests (14, 16 and 17.2.2025 for €500 each). I keep getting replies that they have many requests and that my withdrawal is in the final stage. Which of course is not true. I play in many casinos but I have not experienced this yet. My account is not verified because it supposedly does not need verification. I did not play with bonus money. Please help.

Dear mirtah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise us on the current status of all your withdrawal requests? Are they all marked as "under review" in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good day. I haven't made any choices yet. They are all in a waiting state (I'll attach a picture).

Thank you very much for your reply, mirtah. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you, I'll send it to you by email.

Today is 21 days since the withdrawal request. The casino still does not require account verification and the request is not processed.

Day 23 and I still don't have an approved withdrawal. They haven't even asked me for verification yet. But today I got the best excuse. Their automatic system broke down and they have to process withdrawal requests manually. I'm writing this here so you know what awaits you if you start playing at this casino. I'm just waiting for them to cancel my request and then it all starts over.

On the 26th day after the withdrawal request, the casino asked me for verification. I will write when the verification will happen and when I will receive the withdrawal request.

Thank you very much, mirtah, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear mirtah,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite MyEmpire Casino representative to join this conversation.

Dear MyEmpire Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

I would like to inform you that the verification was completed within 8 hours. I was surprised, I expected it to take at least a week.

I would like to inform you that the withdrawal request from February 14th was processed after 28 days. I will inform you when further withdrawal requests will be received.

I would like to inform you that the withdrawal from February 14, 2025 was paid on March 14, 2025. I will inform you about the remaining withdrawals.

The casino sent the withdrawal from 16.2.2025 on 17.3.2025 and the withdrawal from 17.2.2025 was canceled by the casino. When I asked why, they said it was an error and I had to submit the request again. I will inform you here when other requests will be processed.

Today, all three selection requests came together in one day.

Dear mirtah,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru