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Good evening, I have requested three withdrawal requests of €500 each from this specific casino. As I mentioned, they don't require verification, I didn't receive any bonus, and this is the third business day since I requested the first withdrawal, and still nothing. What can I do?

Καλησπέρα έχω αιτηθεί τρία αιτήματα των 500€ προς ανάληψη απο το συγκεκριμένο καζίνο,όπως σας έγραψα ταυτοποίηση δεν ζητάνε,μπόνους δεν έλαβα,είναι η τρίτη εργάσιμη ημέρα από την ημέρα που αιτήθηκα την πρώτη ανάληψη και ακόμα τίποτα..τι μπορώ να κάνω;

Dear Karina1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your game history has been checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Today is the sixth working day of a withdrawal, the fifth working day of the second and the third working day of the third.. Nothing has changed at all in the situation and they constantly assure me that it is in the final stage of processing and will soon be completed by the relevant department.. at the same time my they asked me to send a reminder email as well which I have done for three days but it has also been put on hold!! They are causing you a lot of stress especially for such a large amount..

Σήμερα είναι η έκτη εργάσιμη ημέρα της μιας ανάληψης,πεμπτη εργάσιμη της δεύτερης και τρίτης εργάσιμη της τρίτης..Δεν έχει αλλάξει τίποτα απολύτως στην κατάσταση και μόνιμα με διαβεβαιώνουν πως είναι στο τελικό στάδιο επεξεργασίας και σύντομα θα ολοκληρωθούν από το αρμόδιο τμήμα.. ταυτόχρονα μου ζήτησαν να στείλω και εμαιλ υπενθύμισης πράγμα που έχω κάνει εδώ και τρεις ημέρες αλλά έχει μπει και αυτό σε αναμονή!!Σου προκαλούν τεράστιο άγχος ειδικά για ένα τόσο μεγάλο ποσό..

I'm back with updates, one withdrawal went normally, the casino for its part sent the other two withdrawals but Greece has now put a ceiling on €500 daily as betting profits and €2500 monthly! when the other two withdrawals were canceled and I made again the application to proceed to a different time..I am now on hold until they are all completed..

Thank you very much..

Επιστρέφω με νεότερα,η μια ανάληψη προχώρησε κανονικά,το καζινο από την πλευρά του έστειλε και τις άλλες δύο αναλήψεις όμως η Ελλάδα πλέον έβαλε πλαφόν στα 500€ ημερησίως ως κέρδη από στοιχηματικες και 2500€ μηνιαίως!όποτε ακυρώθηκαν οι άλλες δύο αναλήψεις και ξανά έκανα την αίτηση για να προχωρήσουν σε διαφορετικό χρόνο..βρίσκομαι τώρα σε αναμονή μέχρι να ολοκληρωθούν όλες..

Ευχαριστώ πολύ..

Thank you for the update. I'm glad to hear that you already received your first withdrawal.

Regarding the other two withdrawals, could you please specify when exactly you submitted your withdrawal requests? What is the current status of these transactions? Are they pending or have they been processed by the casino?

The delay is not the casino's problem, but the terms of the banks in Greece have changed... now I am waiting for two more withdrawals of €500 and €400, I did each one separately so that we do not enter on the same day! I have requested withdrawals from the casino in total of €2400

Δεν είναι θέμα του καζίνο η καθυστέρηση,αλλά άλλαξαν οι όροι των τραπεζών στην Ελλάδα..τώρα περιμένω δύο ακόμα αναλήψεις των 500 και των 400€ τις έκανα την κάθε μια ξεχωριστά ώστε να μην μπούμε την ίδια μέρα!Σύνολο από το καζίνο έχω ζητήσει αναλήψεις των 2400€

I completely understand that the delay in your payments is due to Greek legislation. Nevertheless, I would still appreciate it if you could post screenshots of your transaction history here. This will help us verify whether the payments are being processed on time or if further investigation is needed. Thank you for your cooperation and understanding.

Dear Karina1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening, sorry for the delay, I finally received all my withdrawals and apart from the first ones where they were really delayed all the rest were credited in a very short and fast time.. thanks for the rush

Καλησπέρα,συγνώμη για την καθυστέρηση,εν τέλει έλαβα όλες τις αναλήψεις μου και πέρα από τις πρώτες όπου πραγματικά καθυστέρησαν όλες οι υπόλοιπες πιστώθηκαν σε πολύ μικρό και γρήγορο χρονικό διάστημα.. ευχαριστώ για την βιηθεια

Dear Karina1,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Lash 

Casino.Guru