MyEmpire Casino - Запрос игрока на закрытие аккаунта игнорируется.

I've sent several emails to the casino requesting account closure. I want to block myself due to problematic gambling, but my request hasn't been honored. I'm asking for your assistance. Thank you.

Ich habe mehrere E-Mails zur Kontoschließung an das Casino gesendet. Ich will mich dort wegen problematischen Spielverhaltens sperren, aber meiner Aufforderung wird nicht nachgekommen. Ich bitte um Unterstützung. Danke.

Dear Tornado123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyEmpire Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me? Please share the information to my email at tomas@casino.guru

I would recommend that you send another request, but this time, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings, MyEmpire Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@myempire.com (you can include me in the copy at tomas@casino.guru) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I sent another email and cc'd you. This is already the confirmation of the response from "customer service," so they've already registered it, but apparently they don't want to block it.

Ich habe eine weitere E-Mail gesendet und Sie dabei cc gesetzt. Dabei handelt es sich bereits um die Bestätigung auf die Rückmeldung des "Kundenservice", also die haben das bereits registriert, aber die wollen die Sperrung offenbar nicht vornehmen.

Thanks for your reply.

Other than the email you shared with me last week, did you also send a self-exclusion request as advised to the general support address?

With what result?