N1 Bet Casino - Счет игрока был закрыт, а средства конфискованы.

My account on n1bet.com with more than 100,000 EUR on it was closed without reason and all funds confiscated, including deposits, in February of this year. I tried messaging them several times without any luck apart from generic responses and am now at wits end.

I advise anyone to avoid using N1Bet as they seem to be a complete scam, and would really appreciate any suggestions on how to get my money back.

Dear anon1324,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino? 
• Have you been accused of breach of any particular rules? Has the casino cited following any particular rules when closing your account and withholding your balance?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Have you attempted to resolve the situation using other channels before contacting us? (alternative dispute resolution, the casino's licensing authority?)
• Could you please share with me any relevant communication you received from the casino regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please advise how long have you been a player of the casino? 

Since 2023

Have you been accused of breach of any particular rules? Has the casino cited following any particular rules when closing your account and withholding your balance?

No

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

Sports betting

Did you achieve your current balance with the help of a bonus? 

No

Have you attempted to resolve the situation using other channels before contacting us? (alternative dispute resolution, the casino's licensing authority?)

I will proceed with the casino's licensing authority if this does not resolve the situation

Could you please share with me any relevant communication you received from the casino regarding the issue? My email is tomas@casino.guru

Done

Is there anything else I have to do in the meantime?

Dear anon1324,

Thanks for the detailed explanation of the situation.

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.