Ninlay Casino - Счет игрока был закрыт, а выигрыши задержаны.

I played yesterday and won 400€, reaching a total of 5200€. I logged in today and they closed my account. What should I do? They're not giving me my money, claiming that I played unfairly, which is nonsense.

Έπαιξα χθες κέρδισα με 400€ και πήγα στα 5200€. Μπαίνω σήμερα μου έκλεισαν τον λογαριασμό..τι κάνω ? Δε μου δίνουν τα λεφτά μου δήθεν πως έπαιξα με αθεμητο τροπο..πονηρά και αηδιες

Hello alexisbat,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ninlay Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

No identification has been made and I have not been asked when. Generally they never do identification from what I understand. They reply to me in the chat that from Monday they will inform me of such disgusting things. And they unilaterally closed the casino. I registered and checked the field I do not wish to use bonuses, therefore I played with my own real money. And after I won 5200€ I requested a withdrawal of 500€ because that's all it allows and then the next day they closed my account allegedly because I didn't play fairly, while I really played a simple and normal game, there is nothing to blame. a simple game. .

Δεν έχει γίνει ταυτοποίηση και δεν μου ζητήθηκε πότε . Γενικά αυτοί δεν κάνουν ποτέ ταυτοποίηση απ' ότι κατάλαβα. Μου απαντάνε στο τσατ πως από Δευτέρα θα με ενημερώσουν και τέτοιες αηδιες . Και μου έκλεισαν μονομερώς το καζίνο .έκανα εγγραφή και έβαλα το πεδίο δεν επιθυμώ την χρήση μπόνους συνεπώς έπαιξα με δικά μου πραγματικά χρήματα . Και αφού κέρδισα 5200€ ζήτησα απόσυρση 500€ γιατί τόσα επιτρέπει και μετά μου έκλεισαν την άλλη μέρα τον λογαριασμό δήθεν πως δεν έπαιξα δίκαια ,ενώ πραγματικά έκανα ένα απλό και κανονικό παιχνίδι δεν υπάρχει τίποτα το μεμπτό .ένα απλό παιχνίδι. .

The point is that after playing fair I really swear why they did this. There is nothing to blame..and when I ask what made them close me, they don't even answer me, they write that the administration closed your account and it cannot be opened again. So in the void. Do I have hopes of getting my money or are they scammers?

Το ζήτημα είναι πως αφού έπαιξα τίμια πραγματικά το ορκίζομαι γιατί το έκαναν αυτό . Δεν υπάρχει τίποτα το μεμπτό ..και όταν ρωτάω τι είναι αυτό που τους έκανε να με κλείσουν δεν μου απαντάνε καν γράφουν η διοίκηση σας έκλεισε τον λογαριασμό και αυτός δεν μπορεί να ανοίξει πάλι . Έτσι στο άκυρο . έχω ελπίδες να πάρω τα λεφτά μου ή είναι απατεώνες ?

There is nothing wrong at all...it was an excuse not to pay me...the closing of the account like that out of the blue.I have to be paid normally.

Δεν υπάρχει τίποτα απολύτως μεμπτό ...ήταν δικαιολογία για να μην με πληρώσουν...το κλείσιμο του λογαριασμού έτσι στα ξαφνικά .πρέπει να πληρωθώ κανονικά .

they call me excuses

μου λένε δικαιολογίες

And now they don't answer the classic emails and write to me normally. They owe me €5200. There is nothing wrong and they closed my account because I just made money and they didn't like it.....when I asked why...they tell me the company reserves the right to close an account without warning so they want and for no reason...it's funny like that

Και τώρα το κλασσικό δεν απαντάνε στα μέιλ και με γράφουν κανονικά . Μου χρωστάνε 5200€ . Δεν υπάρχει τίποτα μεμπτό και μου έκλεισαν τον λογαριασμό γιατί απλά κέρδισα λεφτά και δεν τους άρεσε .....όταν ρώτησα γιατί ...μου λένε η εταιρεία διατηρεί το δικαίωμα να κλείνει έναν λογαριασμό χωρίς προειδοποίηση οπότε θέλει και χωρίς λόγο ...είναι αστείο έτσι

Tell them that if they don't pay you will expose the truth and defame them...I have sent the proofs as well. It's really tragic

Πείτε τους πως αν δεν πληρώσουν θα βγάλετε στη φόρα την αλήθεια και θα τους δυσφημισετε ...έχω στείλει και τα αποδεικτικά . Είναι τραγικό πραγματικά

DEITE TI MOY LENE OI KLEFTES. TI KANW?

DEITE TI MOY LENE OI KLEFTES. TI KANW?

So with this I want them to close the account and not pay? Thieves! Did I lose the money?

Άρα με το έτσι θέλω κλείνουν τον λογαριασμό και δεν πληρώνουν ? Κλέφτες ! Τα έχασα τα λεφτά δηλαδή ?

Thank you alexisbat for all the information provided. As it is yet unclear why did the casino block your account and confiscate your winnings, I will be forwarding your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Should I wait for an update? Nothing, just for no reason because I won money they blocked me. They have nothing to complain about. The game was completely legal and I should be paid normally.

Να περιμένω ενημέρωση? Τίποτα απλά χωρίς κανέναν λόγο επειδή κέρδισα λεφτά με μπλοκάρανε . Δεν έχουν τίποτε να προσάψουν . Το παιχνίδι ήταν τελείως νόμιμο και πρέπει να πληρωθώ κανονικά

Hello there,

Thank you alexisbat for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Ninlay Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help the player receive their winnings.

Thank you!

I'm waiting. It's really inexplicable. They just closed my account because I won money.

Αναμένω . Πραγματικά είναι ανεξήγητο . Απλα μου έκλεισαν τον λογαριασμό επειδή κέρδισα λεφτά .

The company that claims to have deleted me in the meantime because I didn't play fair or simply using the fact that they can delete someone whenever they want also sends me offers in the mail. These guys are awesome.

H εταιρεία που ισχυρίζεται πως με διέγραψε εν τω μεταξύ γτ δήθεν δεν έπαιξα τίμια η απλα κάνοντας χρήση ότι μπορεί να διαγράψει κάποιον οπότε θελήσει μου στέλνει και προσφορές στο μέιλ . Είναι φοβεροί οι τυποι

See here

Εδώ δείτε

Dear All,

Thank you for contacting us.

We would like to inform you that we are already working on this situation. The team is working hard to provide you with the best solution as soon as possible.

We will definitely keep you updated on the progress. If you have any further questions or clarifications, please do not hesitate to contact us.

Kind regards,

Ninlay team

When will you give me my money?

Πότε θα μου βάλετε τα χρήματα μου ?

Dear All,

Thank you for contacting us.

We would like to inform you that we are already working on your request and are making every effort to resolve the situation as soon as possible. Your request is under control, and we will inform you of the outcome as soon as we have an update.

Thank you for your patience.

Kind regards,

Ninlay team

Guru, you see that the company is making fun of you..please do something. They owe me 5200€ and they are playing like crazy and they are not responding. Please take charge. These are not serious things. There is a clear payment that needs to be made to my account. Otherwise, put them in the spotlight so that no one plays with them again....

Guru βλέπεις πως η εταιρεία κοροϊδεύει ..κάνε κάτι σε παρακαλώ πολύ . Μου χρωστάνε 5200€ και το παίζουν τρελοί και δεν απαντάνε . Ανέλαβε σε παρακαλώ πολύ . Δεν είναι σοβαρά πράγματα αυτά . Υπάρχει μια καθαρή πληρωμή που πρέπει να γίνει στον λογαριασμό μου . Αλλιώς βγάλτε τους στη σέντρα να μην ξαναπαίξει κανένας σε αυτούς ....

Dear All,

Thank you for contacting us.

We would like to inform you that we are working on your request, but it will take us a little more time to fully resolve it.

We will do our best to complete the work as soon as possible and provide you with a response.

Thank you for your understanding and patience.

Kind regards,

Ninlay team

What exactly should they solve? Are you kidding me? There is nothing to examine, everything is legal and I must be paid the 5200€ immediately..get them to the guru center. Don't let anyone else play with their money since they don't pay and are kidding. They answered the same thing three times in a row..work has a limit...

Τι ακριβώς να επιλύσουν ? Ρε με κοροϊδεύετε ? Δεν υπάρχει κάτι να εξετάσουν ειναι όλα νομότυπα και πρέπει να πληρωθώ τα 5200€ άμεσα ..βγάλτε τους στη σέντρα guru . Να μη μπει κανείς άλλος να παίξει τα λεφτά του αφού δεν πληρώνουν και κοροϊδεύουν . Επί τρεις συνεχόμενες φορές απαντήσανε το ίδιο πράγμα ..το δούλεμα έχει και όριο ...

Ask the gurus the question..I think everything is clear, this can't continue for long..let them put my winnings...ask them..what's the problem..since everything is clear, why isn't the player being paid? When we lose our money, is it nice!!!?

Κάνε τους guru εσύ την ερώτηση ..νομίζω είναι ξεκάθαρα όλα δε μπορεί να συνεχιστεί για πολύ αυτό..ναου βάλουν τα κερδοι μου ...ρώτησε τους .ποιο είναι το πρόβλημα ..αφού όλα είναι ξεκάθαρα και γιατί δεν πληρώνεται τον παίκτη ? Όταν χάνουμε τα λεφτά μας είναι ωραία !!!?

The casino of course continues as if nothing is happening and even sends me emails about offers. ..normal work like that...

Το καζίνο φυσικά συνεχίζει σαν να μη συμβαίνει τίποτα και μου στέλνει και μέιλ για προσφορές. ..κανονικό δούλεμα έτσι ...

Dear alexisbat,

We would like to kindly draw your attention to the following article from our Terms and Conditions:

9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:

<…>

void any winnings obtained, cancel any pending withdrawals and refund the last deposit made into the account;

<…>

If you have any additional questions don't hesitate to contact us.

Kind regards,

Ninlay team

Thank you for the update Ninlay Casino representative. Would it be possible to provide me with evidence of the illegal activity? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

There is nothing to complain about. Please send me the information you say you have about the suspicions of fraud and the related ones as such a thing should be proven with evidence and not words ... also not. Has the amount of the deposit (as you say it is returned) that was made been returned in the first phase as you unilaterally deleted my account as soon as I won the money. and of course send the information you say to the guru as I do not think such a thing exists and you are due to pay me normally

Δεν υπάρχει τίποτα το μεμπτό . Παρακαλώ να μου στείλετε τα στοιχεία που λέτε πως έχετε για τις υποψίες περί απάτης και τα σχετικά καθώς κάτι τέτοιο θα πρέπει να αποδεικνύεται με στοιχεία και όχι λόγια ...επίσης δεν. Έχει επιστραφεί σε πρώτη φάση ούτε το ποσό της κατάθεσης (όπως λέτε πως επιστρέφεται )που είχε γίνει καθώς διαγράψετε μονομερώς τον λογαριασμό μου μόλις κέρδισα τα χρήματα .και φυσικά να σταλούν στον guru τα στοιχεία που λέτε καθώς δεν νομίζω πως υφίσταται κάτι τέτοιο και οφείλεται να με πληρώσετε κανονικά

Dear Peter,

We have already sent all the necessary materials and confirmations regarding the situation to your email address.

We look forward to your decision or confirmation of receipt of this information. 

If you have any further questions or require any other information, please do not hesitate to contact us. We are always ready to help.

Kind regards,

Ninlay team

Guru, please tell me too? And let me know if the alleged material that the company claims to have is also available?

guru πειτε μου και εμενα παρακαλω ? και πρωωθηστε μου αν γινεται και εμενα το υποτιθεμενο υλικο που ισχυριζεται η εταιρεια πως εχει?

alexisbat, the casino has provided us with evidence that you have requested chargebacks for the deposits you used at the casino. This is considered fraud and can lead to your black listing in the whole of the industry so we strongly advise against such behaviour. We do not tolerate such behaviour and we will be no longer assisting you in this case. Thank you for your understanding,

Kind regards,

Peter