OneSlot Casino - Выигрыши игрока конфискуются.

When withdrawing the winnings, the payout was canceled. After contacting the support service, they wrote that you need to undo the wager x3.

But there is no wager calculator, and the rules do not specify wagering on personal funds. I believe the casino is acting fraudulently in this case.

При виводі виграшу, відмінили виплату. Після звернення в службу підримки написали, що потрібно відкрутити вагер х3.

Але калькулятору вагеру немає, і в правилах не прописано за вагер на особисті кошти. Я вважаю що казино поводить себе шахрайські в даному випадку

Dear boverok,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. All regulated casinos require players to wager real money deposits. This is one of the standard AML (anti-money laundering) rules. The deposit wagering requirements are usually 1-5x the value of the last deposit, and it isn't anything unfair. I have also checked the casino’s withdrawal rules in the T&Cs and I found this:

9.5 Deposit Wagering Requirement: All deposits must be wagered at least three (3) times before withdrawal to comply with anti-money laundering regulations.

I suggest you fulfill the requirements, otherwise, you won’t be able to request the withdrawal.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Boverok and Casino.Guru team,

First of all, we appreciate the opportunity to address this matter and clarify our policies. Our goal is always to ensure a fair, transparent, and responsible gaming environment for all our players.

Regarding the complaint, as correctly stated, the deposit wagering requirement (3x) is in place to comply with anti-money laundering (AML) regulations, which are a standard practice across the industry. These measures help maintain a secure and sustainable gaming environment while ensuring compliance with international regulations.

We understand that players may sometimes have questions about these policies, which is why our 24/7 live support team is always available to provide guidance. If the player requires any clarification on wagering calculations or withdrawal procedures, we encourage them to reach out—we are more than happy to assist.

At OneSlot, we take fair play and responsible gaming very seriously. Our policies are designed to balance player convenience with industry best practices, ensuring that everyone can enjoy a secure and transparent gaming experience.

If any additional details are required, we remain fully open to communication.  ✌️

Best regards,

OneSlot Team

Dear boverok,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.