PlayGrand Casino - Депозит игрока не зачислен.

I deposited R$1,000.00 at this casino, but the amount was not credited to my account. I have been robbed.

Eu fiz um depósito de R$ 1.000,00 nesse casino e nao foi creditado o saldo na minha conta fui roubado.

Dear ivansilvestre1970,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayGrand Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Could you please forward the transaction confirmation and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Hello, I contacted support but they said they would have 4 days to analyze it. How can you recommend a casino like this, they are scammers?

Ola eu entrei em contato com o suporte mais não adiantou falaram que teria 4 dias para analisar, como vcs indicam um casino desses, são golpistas

Good evening, I received an e-mail from Casino as follows

Boa noite recebi um e-mail do Casino segue abaixo

Dear ivansilvestre1970,

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. If the issue resides in the casino's payment provider they need to investigate but bear in mind that it’s a complicated process that might take up to a month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account, or returned to your bank account.

Could you please share a screenshot of your deposit history as it appears in your player's account?

Hello, the money has gone out of my account. I'll send you the bank statement so you can see that it has been paid and debited from my account.

I play at bc games and stake and I've never had this kind of problem.

Olá saiu da minha conta o dinheiro te passo o extrato bancário para vc ver que foi pago e debitado da minha conta.

O Casino passou a mão no meu dinheiro essa é a vdd, eu jogo na bc games e na stake nunca tive esses tipo de problema.

I advise all players not to play here at PlayGrand Casino, and to deposit money here and be robbed with no chance of even playing.

Eu aconselho a todos jogadores não jogar aqui no PlayGrand Casino , e depositar dinheiro aqui e ser assaltado sem chance nenhuma até de jogar.

After even my bank statement proving that it has been paid, the Casino still wants to deceive you by saying that nothing has been credited to their account, I don't know how Casino Guru indicates a company like this and still says that the level of trust is very high. If you want to play, go to bcgames, Stake, it's a serious casino and doesn't have these PlayGrand scams.

Depois que até o meu extrato bancário comprovando que foi pago , O Casino ainda bem querer te enganar dizendo que não foi creditado nada na conta deles , não sei como Casino Guru indica uma empresa dessas ainda diz que o nível de confiança é muito alto. Querem jogar vão para bcgames, Stake lá sim é um Casino sério e não tem essas patifarias da PlayGrand.

I fully understand your frustration, ivansilvestre1970. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 19 days to allow the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Good afternoon Tomas, I'm really frustrated, I sent all the possible proofs, it's very clear that the money left my account, I hope Casino Guru intervenes and does justice, now it's absurd another 19 days, I don't understand why it takes so long to reimburse me, I just want my $ 1,000.00 back, I await a new position from Casino Guru thanks

Boa tarde Tomas , eu estou frustado mesmo , mandei todos os comprovantes possíveis , está bem claro que o dinheiro saiu da minha conta, espero que o Casino Guru intervenha e faça justiça , agora é um absurdo mais 19 dias , não entendo porque tanta demora em me ressarcir, só quero os meus R$ 1.000,00 de volta , aguardo uma nova posição do Casino Guru obrigado

Good afternoon, after a lot of fighting I was reimbursed my $ 1000.00 thanks Casino Guru, case solved

Boa tarde , após muita briga fui ressarcido os meus R$ 1000,00 obrigado Casino Guru,caso resolvido

Dear ivansilvestre1970,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru