Pledoo Casino - Игрок недоволен комиссией за депозит.

I verifiably made a deposit of 31 euros via pay via bank on February 1st, 2023 (laudapay limited). The transfer took two days and yesterday 12.59 euros were deducted from my bank account as transfer fees for the deposit without my consent. According to the casino, the transfer pay via bank is demonstrably free of charge. Unfortunately, laudapay limited has accessed my account for the second time and requested 12.59 euros from my bank account for a transfer of 25 euros to another casino. This is dishonest and scandalous. I submitted a complaint to Pledoo Casino but haven't received a response yet. The "Pay via Bank" payment method is a rip off and casinos do not advertise any fees for this payment method. Laudapay Limited is a rip off and casinos should know that.

Thanks

Ich habe nachweislich am 01.02.2023 eine Einzahlung in Höhe von 31 Euro über pay via Bank durchgeführt (laudapay limited). Die Überweisung hat zwei Tage gedauert und gestern wurden 12,59 Euro als Überweisungsspesen für die Einzahlung ohne meine Einwilligung von meinem Bankkonto abgebucht. Nachweislich ist die Überweisung pay via Bank laut casino gebührenfrei. Leider hat laudapay limited bereits zum zweiten mal auf mein Konto zugegriffen und für eine Überweisung in Höhe von 25 Euro an ein anderes casino, auch 12,59 Euro von meinem Bankkonto eingefordert. Das ist unseriös und skandalös. Ich habe eine Beschwerde beim Pledoo Casino eingereicht, aber bisher keine Antwort erhalten. Die Zahlungsmethode "Pay via Bank " ist eine Abzocke und in den casinos werden keine Gebühren für diese Zahlungsmethode angegeben. Laudapay Limited ist eine Abzocke und das sollten die Casino's wissen .

Danke

Dear charlie6311,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with your bank? Usually, international transaction fees are managed by banks.

Unfortunately, it seems that this problem is payment provider related and the casino won't be able to resolve the issue. Was it your first deposit in this casino using Pay via Bank payment method?

If there's any relevant communication you can forward it along with your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you for the quick reply and I have contacted my bank about this. Unfortunately, this could not prevent the transfer fees from being debited, since I also committed myself to paying the fees for laudapay limited by releasing the payment. This is proven not to be the case, as according to the casino, the transfer is free of charge. I am sending the proof in the attachment. Some time ago, laudapay limited deducted 12.59 euros from a deposit of 25 euros in another casino without my consent. It's not about 12.59 euros for me, but about the deception and apparent rip-off by laudapay limited.

Thanks

Ich bedanke mich für die schnelle Antwort und habe diesbezüglich Kontakt mit meiner Bank aufgenommen. Leider konnte diese die Abbuchung der Überweisungsspesen nicht verhindern, da ich mich mit der Freigabe der Zahlung auch zur Zahlung der Spesen für laudapay limited verpflichtet habe. Dies ist nachweislich nicht der Fall, da die Überweisung laut Angaben des Casinos gebührenfrei ist. Den Nachweis sende ich im Anhang. Bereits vor einiger Zeit hat laudapay limited bei der Einzahlung von 25 Euro in einem anderen casino 12.59 Euro ohne meine Einwilligung abgebucht. Es geht mir nicht um 12,59 Euro, sondern um die Täuschung und scheinbare Abzocke durch laudapay limited.

Danke

Dear Marina,

Thank you for your message.

The finance department, in cooperation with the payment provider, has investigated and found a payment aggregate that takes a commission without the conditions previously stipulated.

We are in full solidarity with the customer, this situation is unacceptable neither for the customer nor for us. We apologize for this situation, and sincerely thank the customer for his help in identifying the object of the investigation.

This payment unit is already deactivated, pending clarification of the circumstances.

The customer has been compensated twice for the inconvenience and assistance in the investigation. 

Best Regards,

Pledoo Team.

Good evening,

Thank you for the quick support. Pledoo has already credited double compensation to my account and already removed the payment method. Unfortunately, this dilemma happened to me at another casino as well. Is it possible to find the casino from my bank statements? Unfortunately I don't remember which casino it was.

thank you very much

Guten Abend,

Ich bedanke mich für die schnelle Unterstützung. Pledoo hat die doppelte Entschädigung bereits meinem Konto gutgeschrieben und die Zahlungsmethode bereits entfernt. Leider ist mir dieses Dilemma auch in einem anderen Casino widerfahren. Ist es möglich, anhand meiner Kontoauszüge das Casino zu finden? Leider weiß ich nicht mehr, welches Casino es war.

Herzlichen Dank

On January 30, 2023 I paid 25 euros to a casino via Gammix limited and 12.59 euros were also debited from my bank account there without my consent. Is it understandable which casino it was?

Thanks

Enclosed the

Am 30.01.2023 habe ich über Gammix limited 25 Euro in ein Casino gezahlt und auch dort wurden ohne meine Einwilligung 12,59 Euro von meinem Bankkonto abgebucht. Ist nachvollziehbar, um welches Casino es sich gehandelt hat?

Danke

Anbei der

Thank you very much, Pledoo Casino team, for your assistance and help in this matter. It is very much appreciated.

Dear charlie6311,

I do apologize but we are unable to identify which casino was it based on a screenshot of your bank statement. I'm afraid you are the only one who can.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future, or if you will be able to identify which casino was involved in overcharging of your account. We are here to help.