PNXBet Casino - Аккаунт игрока был внезапно ограничен.

Betting and withdrawals were restricted from my account within 2 minutes of depositing the money. I inquired more than 5 times in 3 days, but the only response was that they were reviewing it.

Forcibly stealing money from users after their accounts are restricted.

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There are many users who are harmed by using these companies. After being scammed, problems arose and the name was changed from PNXBET to JETWIN, and WINZIR BET, which has a legal license, is also involved and there is evidence.

Hello dkwelq,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PNXBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you claim any bonus with your deposit? Are you using the account for sports betting or casino games? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Could you please advise if your account is already verified  

• my account is already verified 3yers ago

Did you claim any bonus with your deposit? 

• No bonus claimed .. i just deposit only

 Are you using the account for sports betting or casino games? 

• i play only casino game

 When was the last time you spoke to the casino and what was it about?

• When I inquired a week ago, they said the reason they restricted my account was just for verification and told me to wait. I checked today, but my account is still restricted.

They says that their is ongoing investigation on my account and it will take 45 to 365 days. They left me hanging without knowing whats my violation. And Im 100 percent sure that I did not violate any in their terms and conditions. I play fairly.

Thanks anyway. Thank you for contacting pnxbet to resolve this problem. Im 100% sure that i did not violate. Im just only a player of that site. Im just a gambler not an agent who needs commission. I dont even need that commission and bonuses or whatever theyre saying. I have my money own money to gamble.

Thank you for accommodating. They already sent an email 2days ago and they are requesting a live video of mine and through that live video they want me to say the general terms and conditions 2.6.8 which I already did even though it is againts my will because i know and im very 100% sure that i didnt violate their terms and conditions. I do what they says for the sake of that funds in that account. Its not a joke to locked my account without a fair trial. The money on that account is not a joke, Php 10,000 is a big money here in us. I play fairly and gamble fairly, I hope they will review well my transaction history, account history and even my betting history, they can see it their that I didnt do anything that violates the game. I hope they will open and return my account and funds ASAP!

Thanks.

Hello dkwelq,

If your account got verified 3 years ago, it is common to re-verify the player after a while and video verification is a standard procedure. When should the verification call occur?

Dear dkwelq,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.