Posido Casino - Игрок считает, что вывод его средств задерживается.

I have made 2 withdrawal requests from Posido Casino on 26/02/2025. 250 euros for one withdrawal and 200 euros for the second withdrawal. They were made within a few hours of each other. They told me that I would receive the money within 3 days, but I still haven't received it. The request has been pending approval since the very first moment. A week has passed and neither of the 2 withdrawals has progressed to any stage.

Εχω κανει 2 αιτηματα για αναληψη απο το posido cazino στις 26/02/2025. 250 ευρω η μια αναληψη και 200 ευρω η δευτερη αναληψη. εγιναν με διαφορα λιγης ωρας. ενω μου απαντησαν οτι θα λαβω τα χρηματα εντος 3ων ημερων ακομα δεν τα εχω λαβει. στην επεξεργασια αιτηματος βρισκετε στο υπο εγγριση απο την πρωτη κιολας στιγμη. εχει περασει μια εβομαδα και δεν εχει προχωρησει κανενα σταδιο καμια απο τις 2 αναληψεις.

Dear Nikoleris83,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Nikoleris83,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

yes I received them as soon as I emailed the identification documents. They sent them to me within a few minutes. The thing is that I went to the page to do identification and it said it wasn't necessary. I took the initiative, emailed them and got paid immediately

ναι τα έλαβα μόλις έστειλα μέσω email τα έγγραφα ταυτοποίησης. Μου τα έβαλαν μέσα σε λίγα λεπτά. Το θέμα είναι ότι στην σελίδα πήγα να κάνω ταυτοποίηση και έλεγε δεν χρειάζεται. Πήρα την πρωτοβουλία τα έστειλα με email και πληρώθηκα αμέσως

Dear Nikoleris83,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru