Raging Bull Casino - Вывод игрока был отложен.

Been waiting a month for my withdrawal but keep getting the run around even though I've supplied all info asked for

Dear Kevmin7788, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I have did the kyc, I won the money from a deposit, but I have never had a withdrawal from the casino before. Thank you for your help

I just went to my account and they denied my withdrawing but put a 100 bucks in my account when I contacted them they said my withdrawing was still pending which it's not showing that, but have to take the 100 back so it doesn't mix funds, they are trying to pull something and then they just close the chat on me, I'm beyond frustrated.

Before we proceed with your case, please forward me all the relevant communication between you and the casino regarding your withdrawal problem. My email address is veronika.l@casino.guru. Thank you.

Dear Kevmin7788,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I apologize I didn't see this email, supposed

If they don't make payment I will let you know thank you again for your time

They still haven't paid I emailed you the latest conversations, thank you

Thank you very much, Kevmin7788, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you for your help I have more screen shots of conversations yesterday, they keep giving me the run around with never giving me a answer as to why I haven't received my withdrawal yet

Hello Kevmin7788,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Raging Bull Casino to join the conversation and participate in the resolution of this complaint.

Dear Raging Bull Casino,

Can you please provide an update on the status of the player's withdrawal? Is there something stopping the payment from being processed?

Kind regards,

Adam

Hello Kevmin7788,

I have received word from the casino that the withdrawal should be processed very shortly via Bitcoin, and that the amount in question is in fact $1300, not $130007.

Please confirm this amount is correct, and let us know when the payment has been received.

Kind regards,

Adam

Yes 1300.07 is the amount, I'm still waiting on payment, I'll let you know when that changes

Thank you for confirming, Kevmin7788.

We will await further news from you.

Kind regards,

Adam

As of now I have not received payment or even anything stating intent of paying, all my paperwork is approved and I'm well overt the time frame started in the terms and conditions...I haven't contacted casino since they informed you they would be paying soon, I'll give it another day and try again. Thank you

I get this email today even though my withdrawal already passed review once and I'm a month over the time listed in the terms and conditions, they now are telling me to wait another week, just for the review, then who knows how long I'll be asked to wait after that

I finally received payment. I don't believe I would have if not for you guys, thank you so much.

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, Kevmin7788, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Adam