Rajabets Casino - Вывод игрока был отложен на шесть месяцев.

Hi

I unable to withdraw amount from rajabets account from past 6 months . I uploaded the documents they asked but still it is showing the same as pending.

I contacted the customer support they are still saying that it is in queue can you please help me out from this situation

Dear Chevala,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do I understand correctly that your documents have not been verified yet?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes i previously done my withdrawals. Later asked to submit for KYC .

i have submitted documents on 31/08/2024 till now they are not approved.

Yes with out bonus.

Please do reply I’m waiting for the response as it is taking too much delay for verification i approached you for quick response

please do reply im waiting since so many days what could be the reason for the delay in verification can you ask them once from your side

i am waiting for your reply

Hello Casino Guru,

We would like to intervene, this case is already closed on our end. Please share an e-mail for relevant proof to be shared with your end.

Regards,

Team Rajabets

It is showing as WAITING still the same can you please share me the reason for the delay

From last 6 months it is getting rejected and there is no proper reason for the rejection of the documents I’m uploading them continuously it is showing waiting .

can u share the reason it to my mail ID

Chevala, could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Hello Kristina

I played the games in live casino.

No,

There is no chance of someone from my household using my same ip address and there is no multiple accounts created on my same ip address...

Hello Kristina

Respond to my message....

Thank you very much, Chevala, for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Kubo,

I'm malasri.

On August 31st 2024 I tried to withdraw my money in rajabets app. Then they told me that you have to upload the documents for verification.

Then I have uploaded every document as per their request. After that there is no response from them. The customer agent will say that your documents have been queued to be checked. From last 7 months they are keeping the same message.

In this gap I have won and my account has reached to 30 lakhs. And again there is a loss of 23 lakhs because of them.

They have increased the starting bet limit of 50 rupees to 40k in that case also I have played and I have won 18 lakhs. Now they are simply saying that I have violated their terms and conditions and I'm using multiple accounts. With this reason they have blocked my account.

I'm saying genuinely that I don't have any other account rather than malasri55. And I didn't play against their rules.

They are doing this intentionally for not giving my withdrawal amount . So please help to solve this case.

I have lost lakhs of amount in this rajabets app from last one year. My whole family was depending on me and that too I was a woman. Im facing so many problems.

If these rajabets team will won't give my withdrawal amount means I will definitely commit suicide along with my family as there is no other option to me.

Iam saying genuinely From my side there is no mistake but the rajabets team has suspended my account by saying so so reasons without any proofs and proper explanation.

So please help me in getting my withdrawal amount back

Dear Chevala,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Rajabets Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Rajabets Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the significant delay in the player's withdrawal?

Thank you in advance for your response!

Best Regards,

Kubo

Hi Kubo,

Thank you for your response.

The rajabets team has suspended my account. Due to that there is no chance of questioning them in the rajabets app.

There is only one option to contact them i.e mail. I'm keeping several mails to them but they are not responding to my mails. Without any proper reason they suspended my account intentionally.

So please help me in getting my withdrawal amount.

Dear Casino Guru,

Please provide us an e-mail address for relevant proof to be shared.

Best regards,

Team Rajabets

Dear Rajabets Casino,

My email address is jakub.m@casino.guru.

Thank you, and I look forward to hearing from you.

Hi Kubo...

It has been already 6 days but still there is no reply from rajabets what's the problem is..

In this same way they behaved with me also by not giving any proper reply

From 7 months they told that your documents are under verification

After that without any reason they blocked my account by saying a fake Reasons.

They are doing this is intentionally

So please understand and try to help me

From last so many months I have lost so much money in this app

It is not easy to win in casino.. after so much loss I have won some amount but they refused to give that amount by saying these fake reasons

I'm asking the amount only that I have won

When I have lost the money there is no terms and conditions but when I have won they are taking terms and conditions story's.

Please Kubo I'm a girl, I'm facing a lot of problems.

My whole family was depending on this money, if the rajabets will denied to give my amount means there is no other option to die along with my family

So please Kubo my only hope is you will do justice to me and save my life and my family life too...

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear All,

The relevant details were shared with jakub.m@casino.guru

Regards,

Team Rajabets

Hi kubo

Please tell me the reasons why Rajabets terminated my account...

Hi kubo

Please explain why Rajabets terminated my account...🥺

Is there any proper reasons for that..??

Dear Chevala,

After a thorough review of your case, I would like to share the results of our investigation. Based on the evidence provided by the casino, I regretfully must reject your complaint as unjustified.

The evidence clearly indicates that your account is linked to other accounts, all created or accessed from the same device or location. Additionally, there are multiple records of mutual money transactions between the accounts in question, which constitutes a severe breach of AML (Anti-Money Laundering) policies at most online casinos. Such transactions raise significant concerns about the legitimacy of the source of funds deposited into the casino, and this is strictly regulated.

Creating multiple accounts to exploit bonuses is a serious violation of the Terms and Conditions at most online casinos because it undermines the integrity of the gaming environment. This practice can lead to unfair advantages, such as exploiting bonuses or promotions intended for single accounts. It disrupts the fairness and balance that casinos strive to maintain, which is crucial for all players. Additionally, it can result in significant financial losses for the casino, prompting strict enforcement of policies against such behavior.

For future reference, I strongly recommend adhering strictly to the casino's Terms and Conditions and avoiding any attempts to gain unfair advantages through the creation of multiple accounts. I understand this is not the outcome you were hoping for, but the evidence is indisputable.

Thank you for your understanding, and I’m sorry I couldn’t provide a more favorable resolution in this instance. If you encounter any other issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here to assist you!

Best Regards,

Kubo