Rajabets Casino - Вывод выигрыша игрока задерживается.

Hi there,

My name is Yashique and am from India.

Ve been using rajabets for over a year now and there where no issues.

Deposits were quick and withdrawals were fast enough

Everythng was fine last month also i made a withdrawal of 50k, which happened in 30minutes, but now I won 2lakh and they're asking me for kyc i have submited the documnts which is stil pending, verifcation never used to happen , but now since i ve won they r

Are tryng to do this, i just wana withdraw my funds from them. Its been like 4 days now and stil the same.

.no respond on the email or no support from the chat, they dont have a contact number also.

Kindly help me out here🙏🙏

Dear Yaahique143,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Yaahique143,

Have you received your withdrawal from the casino yet?

Still waiting for verification

Thank you for your reply, Yaahique143. Have you provided all the required documents as soon as possible and in the correct format?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I already upload the documents and there correct reply from the casino

casino representative call me and they verified id and selfie and not varified the bank statement now they deactivated my account what i will do now

Please forward me the conversation in which the casino confirmed you can use the other account and that your winnings will be paid. Thank you.

Now they i can only use new account and they don't paid the deposit money winning that in old account

Did you activate any bonuses on your old or new account? Could you please clarify which one is active now, if any?