Rajabets Casino - Запрос игрока на закрытие аккаунта игнорируется.

I have repeatedly trying to beg rajabets to close my account under self exclusion..I have been begging them, but there is no response from their side. I have literally been ruined with the mounting debts. I have been a loyal customer of theirs for the last 3 years, but when it comes to helping their customers who are addicted to gambling they don't care, they rather want their clients to get ruined but they will never help them in order to close their account. Do they have no social responsibilities when it comes to helping their clients.

I would like casino guru to intervene and help me close my account. Attached is an emailed which I last sent to them. I have sent over 100 emails but I haven't got any response from them.

Dear azizmaved56789,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

When applying for self-exclusion, it’s important to clearly state the reason for your request, specify the desired duration for the self-exclusion, and ensure that your email is formatted to stand out among the many requests casino support teams receive daily.

Tips for Formatting Your Email:

Use a clear and recognizable subject line. For example:

Email Subject: Self-Exclusion Request

Include the following information in the body of the email:

First Name:

Last Name:

Date of Birth:

Casino Login:

Email Address:

Suggested email template:

Subject: Self-Exclusion Request

Greetings Rajabets Casino,

I am writing to inform you that I wish to immediately exclude myself from this casino and from receiving any gambling-related marketing materials for a minimum period of [specify duration: xxx months/years or lifetime].

The reason for my decision is [state reason].

I acknowledge that I will not be allowed to rescind my self-exclusion during this period, and the self-exclusion cannot be lifted before the end of the agreed period.

Please send another email to support@rajabets.com and, if possible, CC me at petronela.k@casino.guru so I can assist you further.

If there are alternative contact methods, such as live chat or WhatsApp, please utilize them and save screenshots of any relevant communication for reference.

Thank you in advance.

Best regards,

Petronela

Hi,

Really appreciate the quick response, I have done what has been asked, I have sent them another mail and sent them the mail copy on their whatsapp as well, I don't understand why rajabet is so adamant in not helping their customers with self exclusion especially who have been with them for years.

Attached are the copies of mail and whatsapp s

Thank you very much, azizmaved56789, for providing all the necessary information. I will now transfer your complaint to my colleague, Matej (matej.l@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Thank you very much, looking forward for this to be resolved as soon as possible, I don't see any response from the casino as they are least bothered towards their social responsibilities in order to help their clients all they care about is money regardless of PPL being ruined.

Hello azizmaved56789,

My name is Matej and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Rajabets Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.  

Thank you in advance.

Respectfully,

Matej

As if my now my casino balance is zero there shouldnt be a problem to close my account under self exclusion asap

There is still not update from the casino as of yet, I don't understand how the rating of this casino is above average..when they don't fullfill their social responsibility by helping struggling customers to close their account under self exclusion. It's a shame!!

I am shocked, rajabets still hasn't replied to my emails neither have acknowledged casino guru intervention, I wonder how they were even able to get a casino license without complying to the self exclusion clause and not helping players during their difficulties.

Casinoguru needs to bring down rajabets rating to 0, i am not asking for any money any compensation, all I am asking is my account to be permanently closed under self exclusion and not to be open even if requested..

Hi azizmaved56789,

I understand your frustration with this issue, and agree that getting self-excluded should not be a matter of weeks as it is in this case. However, to keep the thread productive and organized, let’s try to focus on sharing relevant contributions or new insights. This way, everyone can follow the discussion more easily.

Thank you for understanding!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear All,

It is reported that the user retracted his request earlier. And, once deactivated user requests the account to be available back. Once his request was about to be processed the user is making a partial withdrawal of his funds where it would not be applicable for the tool to be working. The user is making constant contrary requests.

Regards,

Team Rajabets

I mean honestly, what does self exclusion means??? Once the the account is shut, you are not allowed to open it regardless of the users request, that's what gambling addicts do to destroy them selves. Clearly mentioned in rajabets self exclusion features, once deactivated it won't be activated..All the reputed platforms never ever activate the account back again regardless how much ever you before then.

Okay I suppose the timer will be set for 7 days once again, I assure u I will not deposit neither make a withdrawal in these 7 days let's see if they close the account permanently under self exclusion and not to be re opened even on my request.

Thank you very much for your reply!

Dear azizmaved56789, could you please confirm if your account balance is 0 and there are no pending withdrawals? Also, do I understand it correctly that after having your account permanently closed and yourself being self-excluded from Rajabets Casino, you will consider this complaint successfully resolved?

Dear Rajabets Casino, can you please let me know when did you received the request for self-exclusion from this player, and if there is anything preventing you from permanently self-exluding him?

Dear All,

As per the users request his Rajabets account is terminated. We wish everyone a great day ahead!

Regards,

Team Rajabets

Yes I do confirm my account has been deactivated, thann you casino guru for intervening and helping me out.

I hope they do not open my account again even in my request.

Dear azizmaved56789,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Matej

Casino.Guru