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Good afternoon, I require assistance as I'm having an issue with the betting house www.reloadbet12.com. I'm struggling to make withdrawals. I've reloaded my account with 20 euros and currently have 40 euros, but I'm unable to withdraw this amount. I've tried many ways, have sent all my details, but they still block me. I write to them, and they respond the next day without providing any beneficial solutions to my problem. Finally, they suggested that I use the MiFinity platform. According to the website, the withdrawal had been processed, but when I tried to create a user on this application, it prevents me from doing so, saying my details have already been used and that I should try to sign in with a password. They ask me to wait for it to be sent to my email, but it never arrives. I've been stuck in this situation now for almost a week, please help.

Buenas tardes nesecito asistencia estoy teniendo un problema con la casa de apuestas www.reloadbet12.com para realizar retiros hice una recarga de 20euros y actualmente tenia 40 intento retirar de todos los modos ya mande todos mis datos y no me deja les escribo y me escriben al día siguiente y no me dan respuestas que ayuden a solucionar mi problema por último me dicen que intente con una plataforma MiFinity ya en la página me sale que el retiro fue realizado y intento crear un usuario en tal aplicacion y no me deja dice que mis datos ya an sido utilizados qué intente ingresar con una contraseña, me dicen que la enviaran a mi correo y nunca llega llevo ya casi una semana en esta situación ayúdeme por favor

Dear ADONYSZ3022,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They send me to the MiFinity application to register and complete the deposit and they do not allow me to register or log in

Me envían a la aplicación MiFinity para registrarme y completar el deposito y no me permiten registrarme ni entrar

Dear ADONYSZ3022,

Have you received your withdrawal from the casino yet?

yes I already received it

si ya lo recibí

Dear ADONYSZ3022,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru