Rollbit Casino - Вывод выигрыша игрока задерживается.

On January 8, 2025, I deposited $7,300 into my account.

On the same day, I participated in a standard live baccarat game on @rollbit through their game provider, Evolution Gaming. Starting with my initial deposit of $7,300, I skillfully increased my balance to $20,000.

However, when I attempted to withdraw my winnings, my account was unexpectedly blocked, and I was instructed to contact support. I immediately complied and reached out to their team. They informed me that I needed to verify my account. Without hesitation, I completed every single verification requirement they requested. This included providing bank statements, a government-issued ID along with a selfie, a utility bill, and even undergoing a liveness check. I submitted all these documents promptly and without delay.

Despite my full compliance and timely submission, my withdrawal remains blocked.

Later, @Razer_Rollbit responded to my inquiries, requesting that I disclose any alternate accounts I might have. At first, I was confused by this request, as I had no recollection of actively using multiple accounts. After thorough searching, I discovered two accounts created several years ago, both using similar email keywords and the same password.

I provided information about these two alternate accounts as requested. However, Rollbit then accused me of using these accounts to circumvent sportsbook limits on their platform. This claim is entirely false, as I have never played or participated in any sportsbook activity on Rollbit. I have exclusively played baccarat in their casino.

To clarify further:

• One of the alternate accounts was created years ago but has never been used for any activity, including deposits, wagers, or gameplay.

• The second alternate account was used once, over a year and a half ago, by my partner to play a single session of baccarat.

• My primary account, which I personally use and have verified through their KYC process, was solely used for baccarat games via Evolution Gaming.

None of these accounts have ever been involved in sportsbook betting. Rollbit’s claim that I created or used these accounts to cheat sportsbook limits is entirely baseless and untrue.

Dear Patelp83,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They are intentionally holding my withdrawals.

Dear Patelp83,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Its all good. Got my withdrawal

Dear Patelp83, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru