Royal Planet Casino - Снятие игрока отложено.

I have requested for a withdrawal 3 months back ,still no response from the casino.

Before depositing the agent assured me if i win,they will process the withdrawal with in 2-3 weeks.

Now I send more than 15 follow up emails to support team,no response at all. even they stopped responding in online chat also.

Dear Ranjith,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you, please, confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina,

I have successfully verified KYC and received withdrawals in past but small winnings .This is the first one with big withdrawal amount of around $4000.

I do have communications mail regarding my follow ups and response from an agent from casino .I will send you to your email ID.

regards

Ranjith

Ranjith, thank you very much for your quick reply. I will wait for your email, as I haven't received it yet.

Hello Kristina,

i have send the details on your email.

Regards,

Ranjith

Thank you very much Ranjith for your email. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Ranjith,

I looked at your complaint and will do my best to help you. I would like to invite Royal Planet Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the Royal Planet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Team,

I have received the money.i am not sure its because of this complaint they released payment OR when their banking issue is solved . No one from the casino responded to this complaint so far!

Any how i have received the money.you can close the complaint .

Thanks for publishing the complaint.

Dear Ranjith,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam