RoyalJeet Casino - Выигрыши игрока были конфискованы из-за предполагаемого нарушения условий.

Dear ma'am,

ROYALJEET blocked my account and didn't credited my winnings of 148+250+100+400 = 898 INR to my account which I won in game named DREAM CATCHER & When I called the customer support they asked me my documents for verification, later they told me to wait for next 48 hours . After few days when I called them they were saying sorry that withdrawal can't be processed as you have breached our terms and conditions. This is totally wrong ma'am , I didn't breached any of their terms and conditions. Please help me to get my money back ma'am , I am helpless 😭🙏

Dear armanshah818,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify if you passed the full KYC verification? Have you submitted all the necessary identity documents? Have all of them been approved?

Have you received any more detailed explanation from customer support as to which rule have you breached?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards

Veronika

Yes I provide them my all personal documents which they asked me for verification and also my KYC verification was passed and approved . I also asked them to show me the proof were I breached your terms and conditions. They replied me that , we don't have any specific proof of that , you had just breached any of the terms and condition, at last they said that your account will not be unblocked and withdrawal can't be processed , we cannot help you further regarding this.

Still my problem is not solved please help me to get my money back.

Thank you very much, armanshah818, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi armanshah818,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask RoyalJeet Casino to join this conversation and share more information regarding the case.

Could you kindly explain the reason for blocking the player's account and withholding their winnings?

Thank you.

Best regards,

Tomas

Casino.Guru

What if ROYALJEET casino don't respond to our query ?

Still my problem is not solved , please help me

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear armanshah818,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Tomas

Casino.Guru