RTbet Casino - Запрос игрока на вывод средств задерживается.

RT Bet will not withdraw my money. Its been 14 days now since I made my first withdrawal request. The support team keeps giving me the runaround as well. I’ve contacted support numerous times and they keep saying it will be done ASAP. They keep apologizing for the delay. The only reasoning they give is they’re delayed. They haven’t asked for verification and have stated that there are no issues with my account. I’ve followed their policy as it takes 3 business days to review, approve and process withdrawals. They simply won’t pay me out $2250. I have 3 pending withdrawals since January 26th. DO NOT sign up with this company.

Dear boucher604,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RTbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• When was the last time you were in contact with casino support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No I haven't made any successful withdrawals. These are my first requests.

I had communication with support yesterday, Feb 10th via email and live chat. They just keep giving me the runaround saying I will get my money but we have no time frame. They keep saying sorry for the delay. But they wont give me a time frame when I will receive the money. At this point it's been 16 days and they haven't even reviewed it, let alone approved and processed.

Thanks for your reply.

Did the casino process at least one payout request since your last post? Please let me know.

Dear boucher604,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.