Sea Star Casino - Игрок не может вывести средства из-за ограниченных возможностей.

I made a deposit to this casino in virtual currency.

When I tried to make a withdrawal, virtual currency did not exist as a withdrawal method, and other withdrawal methods were not supported in Japan.

I could not notice this before depositing because the casino does not allow you to open the withdrawal screen without a balance.

The casino review also stated that virtual currency was available.

I request that withdrawals be made in virtual currency.

Dear andandjonnyx,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Sea Star Casino. Please understand that the variety and accessibility of payment methods are not managed exclusively by the casino. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

Could you kindly confirm if you passed the full KYC verification?

Could you please send me a screenshot of the payment methods you see in your profile available for withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I sent an email to the casino's support but got no response.

Are any of the payment methods from the screenshot you sent me available in Japan?

No

Are Visa and Mastercard supported payment methods for customers from Japan?

If these methods are available for use in Japan, we recommend selecting one of them for your withdrawal to ensure a smooth transaction process.

No

Thank you very much, andandjonnyx, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Good afternoon, andandjonnyx

I'm very sorry that you encountered such a problem. I am passing on the information to the appropriate department and will get back to you as soon as possible. I'm here to help you!

Best regards,

Sea Star Casino

Hello everyone!

We sent an email to the andandjonnyx (andandjonnyx@gmail.com) to resolve this issue as soon as possible. Let's wait for the answer.

Best regards,

Sea Star Casino

When will I receive the email?

Good afternoon,

We sent you a letter yesterday from info@sea-star.casino

If you have not received the letter, write to us yourself at this email. Or perhaps you have Skype, where we could get your details to send you money?

Dear andandjonnyx,

Have you received the email that the casino claims to have sent on February 6, 2025? Are there any developments regarding the matter on your end?

Thank you.

I provided a virtual currency address and never saw it again.

Hello everyone,

We responded to your letter on Monday (yesterday). Please, wait for transaction

Best regards,

Sea Star Casino

Dear andandjonnyx,

Last time, you didn't respond to my question, but I assume you’ve received the email from the casino. Have there been any updates since their last post? Have you received your withdrawal?

Please let me know so we can proceed accordingly.

no

Greetings everyone!

I want to assure you that the payment is in process, this is a longer process that requires approval, but I assure you that the payment will definitely be made this week.

Best regards,

Sea Star Casino

Dear Sea Star Casino,

Are there any updates on the payment? Has it already been approved and processed? If not, can you confirm whether it will be processed this week as stated in your last update?

Looking forward to your response.

Greetings everyone!

I am pleased to announce that the payment was processed successfully today. The amount of 2000 TL was converted into USDT and sent to your crypto wallet.

Best regards,

Sea Star Casino

If I can withdraw money in virtual currency, I want it to be displayed on the site.

Dear andandjonnyx,

Kindly confirm once you have received the funds.

Thank you.

I don't know.

There is still a balance on the site and I have not received an email from the casino site that my withdrawal is complete.

The casino site never submitted my withdrawal request in the first place.

What I have requested is to restore the virtual currency to the casino site's withdrawal method.

55.2 USDT was deposited yesterday, are you talking about this?

After all, this casino is not available to Japanese?

Hello everyone,

Yes, 55.2 USDT it's 2000 TL (according to exchange rates). Yes, our casino for Turkey, available only two currencies on website - Turkish lira and USA dollar. So we can close your account, if you want.

Best regards,

Sea Star Casino

We do not intend to close the account.

In continuing to use it, do I just submit my address to support each time I make a withdrawal?

If I can withdraw money this way in virtual currency in the first place, why haven't you added it to the withdrawal methods?

No, this will cause long-term conclusions every time, so it is irrational. I recommend that you close your account and look for projects aimed at Japanese consumers, since payment methods available in Japan will not appear on our website, unfortunately

If your problem with the withdrawal of funds has been resolved, I ask you to close the complaint

Best regards,

Sea Star Casino

The website states that Turkish Lira and USD are available, but there was no screen to select them, at least not during registration.

If USD is available, make it USD.

Then you will have more deposit and withdrawal methods available.

The currency is selected only when registering an account. If you have selected the lira, you can no longer change the currency. And also, as I already said, the project is aimed at the Turkish audience, so the lira is a priority.

I registered with my Google account but could not select it in the first place.

If this is due to a glitch, please fix it.

If it can't be done, I will re-create the account with USD.

Write what payment methods are available to you in Japan with the US dollar, and I will tell you whether it makes sense to create a new account, because regardless of the currency, the site presents payment methods that work specifically in Turkey.

Virtual currency is available.

I registered at this casino because virtual currency was the payment method.

The same payment methods are available for the dollar as for the lira. The cryptocurrency usage method is only available for deposit, but not available for withdrawal

I understand. Then please modify the Casino Guru site to add that it is not compatible with Japan and that virtual currency is effectively not available.

Good bye.

It is for this reason that I suggest you close your account, because no one will do this manually, this is not provided on our website as a regular practice. And payment methods cannot be changed either, so again I recommend that you pay attention to other projects for a Japanese audience.

It was the casino that neither blocked access from Japan nor refused registration.

As long as they accept them, they need to find out what deposit and withdrawal methods that country supports.

You don't even understand such an obvious thing.

Of course, the site will not be available in Japan and we will include this information. Thank you and have a nice day!

I understand perfectly well what we are talking about. The fact that you were able to register is an error that will be corrected and users from Japan will no longer be able to visit the site.

Dear andandjonnyx,

Since you have confirmed receiving your deposited amount, I will proceed with marking the complaint as "resolved" in our system.

Thank you for your cooperation. If you ever face any issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center - we’re here to help!

Best Regards,

Kubo