Shinobibet Casino - Аккаунт игрока был неожиданно закрыт.

When I submitted a withdrawal request at this casino, I received a notice that a technical error had occurred and I needed to change my withdrawal method.

I instructed them to repair the error, even if it would delay my withdrawal somewhat.

The casino then closed my account.

The casino would not provide any evidence that I had violated any of their terms and conditions.

Hello andandjonnyx,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Shinobibet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Why didn't you use a different method as advised by the casino?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Your account has been verified for more than one month.

Bonuses have not been used.

The wallet recommended by the casino is scheduled to be cancelled and is for deposit only.

After several conversations with the casino about errors in withdrawals, my account was abruptly closed.

Hello andandjonnyx,

Would it be possible to forward the communication between you and the casino regarding your blocked account to nikolas.b@casino.guru for further review?

Looking forward to your response,

Regards,

Nick

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Thank you andandjonnyx for all the information provided. As we need further information from the casino, your complaint will be forwarded to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you andandjonnyx for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Shinobibet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear andandjonnyx, we received the following message from the casino representative:

Hello,

Thank you for your patience and for reaching out to us.

At ShinobiBet, we are committed to maintaining a secure and fair gaming environment for all our players. Following a comprehensive review of this particular case, our risk and management teams identified activities that breached our Terms and Conditions (specifically clauses 20.1 and 20.2), relating to patterns of advantage play and misuse of bonuses that undermine the integrity of the platform.

As a result of this investigation, we made the decision to confiscate the winnings and close the player’s account. We take these matters seriously and apply our policies consistently to ensure fairness across our platform.

We remain open to further reviewing this case should there be any new information or context that you believe warrants reconsideration.

Thank you again for your understanding and cooperation.

Best regards,

ShinobiBet

I requested additional clarification on the situation and I will keep you updated about any new developments.

Thank you for your patience during this time!

When you have more information, please include it here.

At least I am not taking advantage of the banned games or betting more than $5 in bonus money.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear andandjonnyx, the casino has finally provided me with the requested explanation. According to the representative you have consistently engaged in low-risk betting strategies with real funds immediately after claiming bonuses, followed by minimal or no use of bonus funds when successful. According to our Fair Gambling Codex, we don't consider betting patterns or strategies to be justifiable offenses as the casino always has the edge. I will continue resolving this with the casino representative but if we won't be able to come to a compromise I will be forced to close this complaint as unresolved. I will keep you updated about any new developments. Thank you for your patience during this time!

The casino cannot use bonus money until real money is used up.

It is common practice not to use bonus money if you place a real money wager and are successful.

Does this casino not understand their system?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear andandjonnyx,I have not received any further explanation we are forced to close this complaint as unresolved due to the casino's actions being against our Fair Gambling Codex. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I am sorry I could not be of more help on this occasion.

Best regards,

Peter