Shuffle Casino - Вывод средств игрока задерживается.

Hi!

3 days ago I wrote a review about Shuffle how perfect this site is.

Now my 800USDT withdrawal have been in review for almost 24 hours (KYC done when I signed up), I’m banned from live chat for asking too many updates probably and banned from general chat for doing the same. Also in general chat admin named CAM called me a scammer (and told me that I bamboozled the provider) before he muted me and after that asked chat if they want rain drop to celebrate. Badass move I’d say.

What should I do here? My bets have been on mostly Tier 1 CS and NBA. Not sure if I have even made any profit in this site.

I’ve withdrawn more than 800USDT from the site so that’s why I’m a but confused why it’a under review now.

Dear cryptobo55,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

And there we go, 2 weeks and still pending.

A week ago they asked me for liveness check in live chat which I completed in 5 minutes and all good. "Thank you, the team will get back to you as soon as possible." and that was it, ignored since then. Seems like it was just an act to show me that "we are doing something". Also in Trustpilot they replied that they’ve sent me emails which they haven’t, checked spam and everything.

What should we do now? I mean it’s 800USDT total, can’t believe they are scamming.

Dear cryptobo55,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Already replied, can u approve.

Why aren’t you accepting my replies?

Dear cryptobo55,

The timer on the top of the site indicates the time frame to reply for each party in the complaint.

Can you please advise if you have used any kind of bonus and if you have been playing sports betting only or slots as well?

Awaiting your response.

Regards,

Nick

No bonuses, only sports betting.

Dear cryptobo55,

Thank you for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Please keep in mind that if the delay is related to your sports betting activity, we will be forced to close the complaint as we deal only with casino related issues.

Wish you best luck resolving it.

Regards,

Nick

Hello, cryptobo55,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Shuffle Casino Team,

Could you please explain the player's situation in more detail?

The status of his withdrawals was 'In review.' What is the current status of the withdrawals, and what are the review results?

What is the estimated time frame for processing his pending withdrawals?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

This user has withdrawn their funds.

Thank you for the update, Shuffle Casino Team.

Dear cryptobo55,

Can you please confirm the above-stated? Can I consider the matter successfully resolved and close the case accordingly, or is there anything else we could help you with?

Thank you.

Dear cryptobo55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime. However, we will need the requested information.

Thank you very much, Shuffle Casino Team, for providing information and cooperation!

Best regards,

Branislav, Casino.Guru