Simple Casino - Снятие игрока отклонено.

Hello !

Recently you helped me with another casino so now I am asking you to help me with Simple Casino.

Always played with pure cash at this casino with no bonuses.

Almost 2 weeks ago, I won 1,100 euros and wanted to withdraw it immediately. Even though I always deposited with card and confirmed Bank ID my first withdrawal request was removed and asked to withdraw on ecopayz.

Up to now, 9 of my withdrawal attempts have been rejected despite full verification of identity or recovery and attempts to withdraw to ecopayz.

48 hours ago, I reached an agreement on a manual payment to my account and provided full details. However, today it was rejected again this time by a technical problem (I think it's at least 5 times when they give such a reason)

I don't know what to do anymore, every withdrawal request is rejected ....

Dear Gajoowy,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello !

I have no idea what type of problems the simple casino has, but I was informed that there is currently a problem with all payouts. The worst thing is that I did everything right every time I tried to withdraw funds, but the request was always rejected after several or several dozen hours for various reasons, but mainly due to a error. After logging in to my account today, I have no funds on it and I did not receive any information from the casino what happened to them. As soon as I find out something, I will let you know immediately.

Thank you very much, Gajoowy, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Gajoowy!

From now on, I will be taking care of your case. Let me please invite Simple Casino into this conversation to explain what is the situation with the withdrawal.

We would like to ask Simple Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

We are sorry to hear if you have experienced problems with payments. Without commenting individual cases here, we can agree that sometimes its a challenge with payments to Norwegian players due to limited options, however we always try to find the best and fastest possible way to process winnings for our players.

We hope that above issue has been solved and winnings received, but if not, we kindly ask you to contact our customer service at your earliest in order to get further information.

Hello Gajoowy!

Please keep us updated, if there is any update with your issue.

Dear Gajoowy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.