Skol Casino - Счет игрока закрыт, а средства задержаны.

The casino is not cooperating in paying out my winnings, even though all documents have been sent and verified. The process has now taken about six months. The casino no longer responds to my emails. I have also been banned from the casino and am not receiving any explanation as to why, even though I have not breached any rules.

Kasino ei suostu olemaan yhteistyökelpoinen maksamaan voittorahoja vaikka kaikki dokumentit on lähetetty ja tarkistettu. Käsittely on kestänyt nyt noin puolivuotta. Kasino ei enää vastaa sähköposteihini. Minut on myös bännätty kasinolta enkä saa vastausta että, miksi vaikka mitään sääntöjä en ole rikkonut.

Dear Sirkki0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus? If so, which bonus did you use?

Could you please share your communication with the casino regarding the withdrawal and blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear Sirkki0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent an email

Laitoin sähköpostia