Slot Madness Casino - Выигрыш игрока был аннулирован.

I won the $17,000 jackpot on Eagle Shadow Fist and then the jackpot suddenly disappeared. I contacted them the times and even submitted screenshots of my evidence and all they did was tell me I didn't give them enough information. I gave them all the information/evidence to support my claim and they rejected my claim. I am very upset, they basically said screw me.

Hello XJohnson,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Madness Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you win the jackpot with bonus balance? When was the last time you spoke to the casino and what was it about?

Please note that it is visible that you had an active bonus and unfortunately, you can't win a jackpot with a free bonus so if that was the case, they had every right to void any balance.

Looking forward to your answer.

Regards,

Nick

Dear XJohnson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.