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I had received free spins on the netent secret of the stones slot, accumulating 138 euros and with a free spin missing when the reel started spinning, telling me to reduce the bet which cannot happen during free spins and despite having credit

Qavevo ricevuto dei free spin sulla slot netent secret of the stones accumulando 138 euro e con un free spin mancante quando il rullo ha iniziato a girare a vuoto dicendomi di ridurre la puntata cosa che non puo' avvenire durante i free spin e pur avendo credito

Dear Cassio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise if you have tried contacting the casino regarding this issue? In cases like this, usually the casino contacts the game provider for further investigation. If you have done this already, please forward any relevant communication to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Email from the player:

"Thanks for your interest but after 7 days they solved the problem

Thanks again"

Email from the player:

"Grazie per l'interessamento ma dopo 7 giornihanno risolto il problema

Grazie ancora" 

Dear Cassio,

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Cassio for your confirmation, please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.