SlotoRush Casino - Вывод игрока задерживается из-за проблем с идентификацией.

Sloto Rush is not accepting my withdrawal or my identity. I'm having trouble withdrawing my money.

O sloto rush não tá aceitando meu saque e nem minha indentidade to com problema pra sacar meu dinheiro

Dear Ntjoaomourantkk,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

When exactly did you send your identity documents to the casino for verification?

Could you please specify which documents you submitted and when you provided the casino with the most recent one?

Have you ensured that all the required documents were submitted as quickly as possible and in the correct format?

Also, did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika, I had the wrong documents, but I sent them again, let's see if the casino will accept them.

About if my winnings were with bonuses, yes I won 10 free spins then I did the rollover and then I won 210 reais then I deposited the min which is 30 reais, and in the end it was 240 reais, but there have been others in the casino about withdrawing the money or identity so it makes me afraid of not being able to get my money out

Oi Verônika eu tinha errados os documentos eu errei mas já enviei de novo, vamo ver se o cassino vai aceita agr

Sobre se meus ganhos foi com bônus, sim eu ganhei 10 rodadas grátis depois eu fiz o rollover e depois eu ganhei 210 reais aí depositei o min que e 30 reais, e no final ficou 240 reais, mas já houve outros no cassino sobre sacar o dinheiro ou indentidade então isso me deixa com medo de não poder tira meu dinheiro

Thank you for your reply. Could you please clarify what you mean by having the wrong documents?

Which documents did you initially send to the casino when you first attempted to verify your account?

Did these documents belong to someone else, or were they yours but did not meet the casino's requirements?

Dear Ntjoaomourantkk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.