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After a withdraw reversal I won $2,834.88 on Achilles deluxe payment not received financial team has yet to reply with confirmation my wire will be sent. More over I have not received my winnings. This delay tactic is clearly meant to tempt me to play it down to 0.

Dear Samspade11,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have very poor impulse control and suffer from mental illness Knowing my past history of poor self control it’s best we do this now.

I’m very versed in how usually and unusual withdrawals take. Their payment team has not confirmed my documents yet and it makes me uneasy.

And It’s been a few days it’s misleading to say The 6th the 6th since all correct wire info was submitted. they made me resubmit the withdrawal

Multiple documents submitted Verification has become a nightmare due to it going to a bank then to my brokerage I have no banks that accept international wire but my brokerage who confirmed they accept international wires. However they will not verify me!

Cancel complaint I lost the money they refused to verify me so I just tried to get it to 10K

I am sorry to hear that. Since you lost your winnings, we are not able to proceed further and this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.