SlotsPalace Casino - Игрок считает, что вывод его средств задерживается.

I've been trying to withdraw my money since the 19/02th and nothing from the casino pays me

Estou desde do dia 19/02 tentando sacar meu dinheiro e nada do casino me pagar

Dear Fravr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Casino until today I do not get in touch to resolve

Casino até hoje não entro em contato para resolver

I have already sent all requested documents as requested and nothing

Já enviei todos documentos solicitados conforme pedido e nada

I still do not recommend this casino

Não recomendo esse casino até hoje

Casino still doesn't pay me

Casino até hoje não me paga

I hope they solve the guru site because it is absurd until today it only makes it difficult to withdraw please help

Espero que resolvam site guru pois é absurdo até hoje só dificulta a retirada por favor ajudaaa

Dear Fravr,

Have you received your withdrawal from the casino yet?

I still haven't received my money, it just makes it difficult to withdraw I've already sent all the documents..even at the bank I've made documents for them so far nothing always the same narrative I've been in this mess for 14 days without my withdrawal

Até hoje não recebi meu dinheiro só dificulta a retirada já enviei todos os documentos..até no banco eu fui madei documentos para eles até agora nada sempre a mesma narrativa já tô a 14 dias nessa enrolação sem minha retirada

How can today they asked me for a November extract if I already sent all 3 extracts what they want and make the withdrawal difficult I ask the site guru to intervene because I already sent all the documents

Como pode hoje me pediram extrato de novembro se já mandei todos o 3 extrato o que eles querem e difificultar a retirada peço site guru que intervir pois já mandei todos documentos

Casino creates difficulty for you to withdraw your earnings they want extract from November and I made a deposit for it in February I do not recommend this casino I am sad with the total disregard of this cssino..detail I have already sent all the requested documents including November so I believe that they are difficult to You can't withdraw your winnings after 17 days

Casino cria dificuldade para vc tirar seu ganhos eles querem extrato de novembro sendo que fiz depósito para ele em fevereiro não recomendo esse casino estou triste com total descaso desse cssino..detalhe já mandei todos documentos solicitados inclusive de novembro sendo assim acredito que eles dificutao para vc não conseguir tirar seu ganhos já se fora 17 dias

Guru help me please

Guru me ajudem 0or favor

Now I can't get into the chat casino total neglect

Agora eu não consigo entrar maus no chat casino total descaso

19 days without receiving without solving now I can't even talk in the chat

Please website guru help me

19 dias sem receber sem resolver agora nem no chat consigo mais falar

Por favor site guru me ajude

Cade my money casino pay me

Cade meu dinheiro casino me pague

20 days only enrrrolam I already made more than 15 documents no account verification emails cchats only enrrrolam you makes it difficult to withdraw I never saw this I ask for help from the guru site to try to see if they pay me I never want to go near that casino total neglect a joy is over turning sadness

20 dias só enrrrolam já madei mais de 15 documentos nada de verificacao de conta emails cchats só te enrrrolam dificulta sua retirada nunca vi isso peço ajuda do site guru para tentar ver se eles me paguem nunca mais quero passar perto desse casino total descaso uma alegria acabou virando tristeza

Thank you for your reply, Fravr. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification? Or is incomplete verification the problem that caused the delay in processing your withdrawal?

Have you accumulated your winnings with or without an active bonus?

I didn't make any successful withdrawals. The question of account verification, I already sent more than 15 documents requested, all of them were accepted.. but they want it from November that I sent that I didn't even have an account there. What I did was in February, I already sent the extracts for the last 3 months that were accepted and it's been going on for 20 days without resolving

Não fiz nenhum saque bem sucedido. A questão verificação de conta já enviei mais de 15 documentos solicitados todos foram aceitos ..só que eles querem de novembro que mandei que nem tinha conta lá resumindo eles estão dificultando verificação para não efetuar saque já tem mais usuários com mesmo problema ..a e depósito que fiz foi em fevereiro já enviei os extratos dos 3 últimos meses que foram aceitos e já vai para 20 dias sem resolver

I just decided there was no bonus I already sent several emails several conversations in chat.la even on their page it says that documents were accepted then they came with a story you want from November and I already sent it

Só resolvo não tinha nenhum bonus já enviei vários e-mails várias conversas no chat.la mesmo na página deles mesmo diz que documentos foram aceitos aí vieram com história que quer de novembro sendo que já mandei

Casino does not pay does not respond never play in this casino again

Casino não paga não responde nunca mais jogo nesse casino

Please help me site guru..this casino don't want to pay me

Por favor me ajude site guru..esse casino não querem me pagar

Thank you very much for your reply, Fravr. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Clear

Claro

I have already sent all the requested documents as requested, so enrrrolam do not pay

Já mandei todos documentos solicitados conforme pedido so enrrrolam não pagam

In addition to not paying me to delete the account

Além de não me pagar me excluir a conta

Thank you very much, Fravr, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Fravr,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a SlotsPalace Casino representative to join this conversation and participate in the resolution of this complaint.

Dear SlotsPalace Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Dear all,

Thank you for reaching out.

We would like to inform you that after a thorough review of the account, we have come to a decision to re-open it and confirm it as verified. The customer may now request a withdrawal, and we will make sure to prioritise the payment once it is submitted. Please accept our sincere apology for the inconvenience.

Best regards,

Slotspalace.com

Dear Fravr,

Could you please let us know once you request the withdrawal?

Thank you very much in advance.

Kind regards,

Stefan

Hi good afternoon I already requested withdrawal today 22/03

Oi boa tarde já solicitei retirada hoje 22/03

Dear Fravr,

Thank you for your response and the information provided.

Please let me know once you receive the payment.

I am looking forward to your response.

Kind regards,

Stefan

I have already received 2 emails about my withdrawal and so far none of the money would like to ask for help from the guru site

Já recebi 2 email sobre minha retirada e até agora nada do dinheiro gostaria pedir ajuda site guru

Dear Fravr,

I would like to kindly ask you to wait a few days for your withdrawal to arrive in your account. Usually, this process can take up to 14 days.

Please, keep us updated.

Your patience is much appreciated.

Kindest regards,

Stefan

I understand but I've been waiting almost 1 month

Eu entendo so que ja tô esperando quase 1 mes

Dear SlotsPalace Casino,

Could you please state if the player's withdrawal has been processed? When can Fravr expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Payment received today... I would first like to thank site guru nota 1000 for you ..and also thank the casino for solving the problem

Pagamento recebido hoje...gostaria de primeiramente agradecer site guru nota 1000 para vocês ..e também agradecer ao casino pela resolução do problema

Dear Customer,

Please feel free to contact us should you have any other questions.

Best regards,

Slotspalace.com

Dear Fravr,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan, Casino.Guru