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Dear mehmetaliii4545,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

The money transfer that did not go through due to a minor technical issue is finally at the processed procedure stage.

Dear mehmetaliii4545, please continue to keep us updated on any developments.

The problem is that the money transfer period set by the casino has been over for 24 hours. The period has been open for about 24 hours. The money has not been transferred. Please help me.

As you can see, the money transfer period has exceeded. I kindly ask someone in authority to help me. The money has not arrived in my account.

Dear mehmetaliii4545, I am glad to hear that you were able to request your withdrawal.

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Hello dear, good morning, first of all, thank you for the information I gave you. The casino authorities gave me a period of 3 to 5 days. You waited for about 14 days. You are telling me to contact you, it is really a long time, 2 weeks, there is nothing to do, this voice is not your fault, Gazi, is it the maximum time set by the authorities, I see 5 days.I have nothing to do but wait. I wish you good work with my love. I am glad to have you.

I've already played lost everything so you don't need this stuff more cansela complaints kindness hug 🫂 good job

Já joguei perdeu tudo por isso não precisa essa coisas mais cansela reclamações gentileza abraço 🫂 bom trabalho

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.